29 ott - Roma
Cross Border Talents
We are looking for Italian-speaking Customer Service Agents to join an international team in Athens, supporting customers of a leading telecommunications provider. You will handle inquiries mainly by phone, with some email support, resolve technical and account issues, and recommend relevant products and services to give every customer a positive experience.
Key Responsibilities
Handle inbound customer inquiries by phone and, where required, email Provide technical assistance with internet, television, mobile connectivity and account access Assist customers with billing, payments, subscriptions, orders and account-related questions Troubleshoot issues and provide clear, effective solutions Support sales activities, including cross-selling, upselling and contract renewals Handle customer retention requests and identify suitable solutions Maintain accurate customer records and document all interactions Meet individual and team targets,
including customer satisfaction and resolution rates Work with colleagues to keep service quality high Requirements Native or fluent Italian (minimum C1) English at B2 level or higher Previous experience in customer service, technical support or sales is an advantage Some specialised teams require at least 6 months of sales experience Strong verbal communication and active listening skills Good computer skills and familiarity with mobile devices Customer-oriented mindset and effective problem-solving skills Able to work rotating shifts and occasional weekends Willing to work on-site in Athens, Greece
What We Offer
Competitive salary package Initial training to prepare you for the role Performance-based premio opportunities, where applicable Development in customer service, technical support and sales A multicultural, international working environment Professional development and contract extension opportunities
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