29 ott - Lucca
Allure Professionals
Job Title: Store Manager Department: Retail / Boutique Operations Reports To: Area Manager
Location:
Robusto dei Marmi, Italy Employment Type: Full-Time Position Summary /Company Overview For an exclusive, high-end mono-brand jewelry boutique, we are seeking a dedicated and results-driven Store Manager with solid experience in the luxury sector, available for immediate placement. In this role, you will act as the brand ambassador, driving commercial performance while delivering an unparalleled, bespoke client experience. You will pursue a culture of excellence, mentor a high-performing team, and manage all operational and visual standards in alignment with the Maison's luxury guidelines.
Key Responsibilities
1. Commercial & Business Performance Drive and exceed boutique sales targets, KPIs, and profitability goals. Analyze sales reports and market trends, to identify local business opportunities and execute strategic local action plans. Monitor inventory levels, manage stock optimization, and oversee loss prevention procedures. Manage the boutique operating budget, controlling expenses to maximize profitability. 2. Clienteling & Luxury Service Excellence Lead from the sales floor to champion a culture of exceptional, personalized client service. Create advanced Clienteling strategies to attract, retain, and develop relationships with VIP, VIC, and high-net-worth clients. Plan and host exclusive in-store events, and private viewings to foster brand loyalty. Ensure impeccable customer service standards, resolving any escalated client inquiries or issues with absolute discretion and professionalism. 3. Team Leadership & Talent Development Recruit, onboard, train,
and motivate a high-caliber team of Sales Associates and specialists. Set clear performance expectations, conduct regular evaluations, and provide continuous constructive feedback and coaching. Foster a collaborative, inclusive, and highly motivated working environment. Ensure compliance with company HR policies, scheduling guidelines, and local labor regulations. 4. Visual Merchandising & Boutique Operations Maintain the highest standards of Visual Merchandising in accordance with global brand guidelines, ensuring product presentation reflects luxury codes. Oversee daily boutique operations, including opening/closing procedures, cash handling, and facilities maintenance. Ensure strict adherence to security protocols, inventory audits, and regulatory compliance, particularly regarding high-value jewelry and precious assets. Are you a Good match?
Experience:
Minimum of 5–7 years of successful retail management experience, with at least 3 years in a Store Manager role within the jewellery/watches sector.
Skills:
Proven track record of achieving commercial targets and driving top-line growth. Exceptional interpersonal, communication, and networking skills. Strong analytical capabilities with proficiency in retail analytics and CRM/Clienteling software. Flawless personal presentation, reflecting the standards of luxury retail. Languages: Fluent in Italian and English. Proficiency in an additional language is a strong plus.
What We Offer
Permanent full-time contract Starting compensation: 50.000 euro gross yearly Competitive benefits package National Collective Labour Agreement
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