Guest Services Executive

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8ppedj

We are on the lookout for a passionate Guest Services Executive
- Front Office to join the summer season 2027 of Jumeirah Capri Palace. The main duties and responsibilities are:
* Welcome guests and manage check-in/check-out processes accurately and efficiently.
* Respond promptly to guest inquiries and requests, ensuring personalized service.
* Coordinate with other departments (Housekeeping, Concierge, Executive Lounge, Recreation, F&B;) to fulfill guest needs.
* Handle special requests such as transportation, dining reservations, and amenities.
* Resolve minor guest complaints professionally and escalate complex issues when necessary.
* Promote hotel services and amenities, upselling where appropriate.
* Maintain accurate guest records and ensure compliance with service standards.
* Support VIP and repeat guest recognition programs.
* Uphold safety, security, and privacy protocols at all times by helplavoro.it

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8ppedj