Deputy Manager Customer Experience and Sales
Pubblicato il 29-10-2026 - PVH in Verona
ph3Diventa Parte Di Una Storia Iconica /h3 pDa Calvin Klein crediamo nell’importanza di promuovere una cultura inclusiva e collaborativa, celebrando prospettive, esperienze e valori diversi per creare un legame autentico con i nostri collaboratori e consumatori. Unisciti a noi e contribuisci in modo significativo al mondo, con infinite opportunità per costruire il tuo futuro. Immergiti nell’universo Calvin Klein qui (YouTube, Instagram, TikTok) /p h3Be part of an iconic story /h3 pPVH is the growth platform for Calvin Klein and TOMMY HILFIGER. Through driving brand strength and relevance, we are connecting our global, iconic brands closer to where the consumer is going than ever before, today and with future generations. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan. That’s the Power of Us, that’s the Power of PVH+. /p h3The Team /h3 pReporting to the Store Manager, the Deputy Manager Customer Experience Sales ensures the store performance and optimal Clients Experience through managing and supporting the Sales Team with training, coaching, and sharing feedback. /p h3The Position /h3 ulliEnsure a positive selling environment by overseeing all aspects of the selling process and creating a welcoming atmosphere for customers. /li liSet daily goals for customer service to enhance the overall experience, emphasizing responsiveness and satisfaction. /li liTrain and coach the team on standards, including customer service, product placement, and efficient time management. /li liAssist in goal setting and verification to ensure the team is aligned with quantitative and qualitative objectives. /li liSupport recruitment and onboarding processes, ensuring new hires are appropriately introduced to the team and company culture. /li liProvide continuous feedback to the team, fostering their professional development and addressing performance concerns. /li liFacilitate effective communication by conducting regular briefings and training sessions on products, customer relationship management (CRM), and company updates. /li liOversee CRM activities to achieve retention, upgrading, and prospect conversion targets. /li liCollaborate with other teams to allocate duties effectively, ensuring a seamless operation within the store. /li liMonitor key performance indicators (KPIs) for continuous improvement, using company reports to analyze trends and identify areas for enhancement. /li liProvide recommendations for action based on the analysis of sales performance. /li /ul h3The Ideal Candidate /h3 ulliPreferably 1-2 years’ experience in similar role within structured environment /li liHighly developed business acumen /li liAbility to take a 'big picture' view of a situation /li liGood communication and collaboration skills and abilities /li liHighly detail oriented and organized in work /li liFluent in Italian and basic English. /li /ul h3Be valued. /h3 pAt PVH, we recognize that our people are our greatest asset. That's why we prioritize the health, happiness, and wellbeing by offering a comprehensive benefits package that goes beyond the basics. p h3Balance /h3 pWork Smart, our flexible working model, is all about trust, connection, collaboration, and community. You’ll get the freedom to choose the hybrid setup and
working hours
that vantaggi you. /p h3Health Wellbeing /h3 pwellbeing programs, premium subscription to headspace, volunteering programs. /p h3Develop /h3 pPVH University curates and delivers training programs for you to continuously develop your professional and personal goals. /p h3Be at the forefront /h3 pstay closely connected to our brands, Calvin Klein and Tommy Hilfiger, and be part of market launches and receive employee discounts /In the spirit of inclusivity, qualified applicants will be considered without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion or sexual orientation. /p h3PVH
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Chi Siamo
/h3 pSiamo costruttori di brand che mettono passione e creatività al servizio della crescita di Calvin Klein e TOMMY HILFIGER, con l'obiettivo di renderli i marchi lifestyle più desiderati al mondo e, allo stesso tempo, posizionare PVH come uno dei gruppi di brand con le migliori performance del settore. /p pGuidati dai nostri valori e supportati dalla nostra dimensione globale e dalla nostra presenza internazionale, stiamo contribuendo a costruire un futuro migliore per la moda, lavorando come un unico team con una visione e un piano condivisi. Questo è il Power of Us, questo è il Power of PVH+. /p pUno dei maggiori punti di forza di PVH sono le nostre persone. Il nostro obiettivo è creare un ambiente di lavoro in cui ogni individuo sia valorizzato e ogni voce venga ascoltata. 29.000,00-€38.000,00 /p pLaddove previsto dalla normativa locale applicabile, PVH pubblica i range retributivi di base per tutte le posizioni negli annunci di lavoro nell'area EMEA. p