Customer Service Representative
Pubblicato il 27-10-2026 - Stryker in Lazio
Arranging returns and collections and handling proof of delivery and pricing requests
Handling incoming e-mails and calls
Proactively communicating with internal & external customers
Investigating and resolving invoice disputes
Logging and follow up of issue resolution and related communication back to the customer
Key Activities & Accountabilities
Arranging returns and collections and handling proof of delivery and pricing requests
Handling incoming e-mails and calls
Proactively communicating with internal & external customers
Investigating and resolving invoice disputes
Logging and follow up of issue resolution and related communication back to the customer
Education
High School diploma or equivalent
Preferred:
Further education in a relevant discipline but not essential
Experience
Essential:
1 year in customer service, order management or contact center roles
Develops rapport with colleagues and customers
Can communicate proactively and professionally with Sales team members and Customers
Ability to adapt to different types of people and situations to ensure positive outcomes
Intermediate knowledge of MS Excel, MS Outlook, MS Word, Internet
Desirable:
Basic ERP system knowledge
Some experience in order management and contact centre roles
Working level of English
Competencies
Customer focused
Collaborative
Strong internal drive and motivation to make a difference
Positive, optimistic mindset and can-do attitude
Enjoys taking personal responsibility for meeting commitments
Acts with integrity
Italy Pay Ranges:
Italy: €****** - €****** EUR Annual
In Stryker crediamo che la trasparenza aiuti i candidati a prendere decisioni consapevoli riguardo al prossimo passo del proprio percorso qualificato. La retribuzione è una parte importante di questo processo e desideriamo essere chiari su come viene determinata. Le informazioni retributive pubblicate per questa posizione possono essere presentate come una fascia salariale o come un importo fisso, a seconda del ruolo. Oltre allo stipendio base, questa posizione può prevedere una componente retributiva incentivante, come bonus e/o commissioni, ove applicabili, oltre al pacchetto completo di benefit offerto da Stryker.
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.