Service Coordinator-UPS

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8psfnf

pAt ABB , we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. /ph3Your role and responsibilities /h3pIn this role, you will coordinate on-site service activities, ensuring compliance with both ABB and customer standards, procedures, and safety requirements. Acting as the primary point of contact for customers during service execution, you will play a key role in delivering an outstanding service experience and ensuring operational excellence. /ppThis position contributes to the success of ABB's Critical Power business in Italy, serving customers across multiple industries, including Data Centers, Healthcare, Telecommunications, Financial Services, Manufacturing, Government, Aerospace, and Energy Utilities. /ph3You will be mainly accountable for: /h3ulliCoordinate service operations and act as the main customer interface throughout service delivery activities. /liliIdentify gaps in service execution, contract performance, and customer satisfaction, collaborating with Field Service Engineers and Operations Managers to implement corrective actions. /liliMonitor the completion of service interventions and ensure all service documentation is submitted accurately and on time. /liliMaintain and oversee engineers' competency, training, and certification records. /liliCollaborate with fellow Service Coordinators to optimize Field Service Engineer resource allocation and maximize responsiveness to customer requests and contractual commitments. /liliSupport continuous improvement initiatives aimed at enhancing service quality, operational efficiency, and customer satisfaction. /liliEnsure service activities are executed in accordance with ABB processes, contractual obligations, and health and safety requirements. /li /ulh3Qualifications for the role /h3ulliDegree or Diploma in Engineering or a related technical field. /liliMinimum 5 years of experience in customer service coordination, field service management, service operations, or a similar role. /liliPrevious experience within industries such as critical power, UPS systems, electrical equipment, industrial automation, telecommunications, or related sectors is considered a strong advantage. /liliSolid experience working with CRM platforms (preferably Salesforce), ERP systems (preferably SAP), and service/ticketing tools such as Jira or ServiceNow. /liliFamiliarity with project management tools such as Microsoft Project, Asana, or equivalent. /liliStrong organizational, planning, and stakeholder management skills. /liliCustomer-oriented mindset with a passion for service excellence and continuous process improvement. /liliAbility to work in a fast-paced environment, manage priorities, and coordinate multiple activities simultaneously. /liliFluent in English, both written and spoken. /liliAvailability to travel domestically and internationally as required for customer visits, meetings, and training activities (approximately 25-30% annually). /li /ulh3Compensation Package /h3ulliApplicable CBA: Metalmeccanico /liliMinimum annual salary: €39.000 /liliVariable Pay: Eligible for Company Productivity Premio /li /ulpThe offer will be tailored based on your role location, experience, skills and qualifications, internal market positioning and alignment with ABB internal standards. /ph3Benefits as per policy /h3ulliFlexible working hours, hybrid work options, and a strong focus on work-life integration and Wellbeing support for employees and their families /liliWelfare plan with a wide range of personalized services /liliCanteen or meal vouchers provided /li /ulh3More about us /h3pElectrification provides leading electrical distribution and management technologies, solutions and services to electrify the world in a safe, smart and sustainable way. The portfolio includes medium- and low-voltage electrical components, switchgear, digital devices, enclosures, and circuit breakers, among others. With our products, solutions and services, we collaborate with customers to improve power delivery and security, enhance energy management, efficiency and operational reliability, as we seek to achieve a low carbon society. /ppBuilding a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences. /ph3Ready to make an impact? /h3 #J-18808-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8psfnf