29 ott - Italia
Deel
Overview
As a GTM Enablement Manager on the Customer Education team, you design and deliver training that helps Deel customers realize value from the platform. You will run live workshops, develop custom programs, and support certification and self-serve learning offerings. You’ll work with customers and internal teams to turn product knowledge into actionable skills, with some on-site training travel. This role shapes how customers succeed with Deel at scale.
Retribuzione / Benefits
- Stock grant opportunities
- Optional flexible working office membership, with IWG
- Total rewards programs
- Equal-opportunity employer
- Travel opportunities for customer training
- Competitive pay aligned to location
Responsabilità
- Plan and facilitate live workshops, webinars, and training sessions for customers at all levels, including travel to customer sites or events
- Partner with Customer Success and Account Management to build tailored, multi-session programs for strategic accounts, new product rollouts, and specific use cases
- Create facilitator guides, slide decks, hands-on exercises, demos, and job aids for scalable sessions
- Convert high-performing live content into self-paced courses, recordings, and learning paths
- Support customer certification tracks and exams that validate skills
- Drive training and certification registrations through targeted outreach in collaboration with Customer Success and Marketing
- Collaborate with Product, Customer Success, Support,
and Marketing to align content with product releases and capture feedback
- Track attendance, completion, CSAT, certification rates, and impact on adoption to improve sessions and programs
- Keep training materials current with product changes and feedback
- Assist in updating and maintaining content across programs
Requisiti fondamentali
- 3+ years in customer education, training, enablement, or similar
- Proven experience delivering live instructor-led training to external audiences (virtual or in-person)
- Experience designing custom training programs based on audience needs and business goals
- Knowledge of instructional design and adult learning principles, including self-paced content
- Strong presentation and communication skills with ability to adapt to varied audiences
- Experience with LMS, webinar/virtual training tools, or certification platforms
- Analytical mindset using data and feedback to improve training
- Ability to manage multiple projects and deadlines with stakeholders
- Ability to build relationships with customers and internal partners
- Self-starter, independent, and able to raise risks early
- Results-driven in a fast-paced SaaS environment
- Willingness to travel for customer training engagements (approx. [X]% of time)
- Strong presentation and communication
- Relationship-building with customers and internal partners
- Self-motivation and initiative
- LMS proficiency
- Experience with webinar/virtual training tools
- Certification platforms
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