27 ott - Lazio
Infosys BPM
Infosys BPM is a leading international digital services and consulting company.
We support companies in 46 countries.
While we constantly implement innovations for our clients, our motto remains the same: Everyone deserves a chance to grow!
Responsibilities:
Application and OS Maintenance: Provide maintenance and support services for applications and operating systems, either directly to users or through service delivery functions
Diagnostic Troubleshooting: Gather extensive diagnostic information, analyze problems, and resolve issues related to end-user computing (EUC) devices
Incident and Problem Management: Investigate and resolve incidents and problems affecting EUC devices, peripherals, and installed software
Performance Monitoring: Monitor and address performance-related issues
User Training and Advice: Provide advice, training, and corrections (permanent or temporary) to users
Documentation and Enhancements: Update or create documentation, manipulate data, and define enhancements
Collaboration: Collaborate closely with colleagues specializing in different areas (e.g., database administration, network support), vendors, and third?party support provider
Required skills:
Prior experience in a customer-focused end?user support role is valuable.
This could include roles likeHelp Desk Technician,Desktop Support Specialist, or similar positions
Customer?Focused Support:Experience in a customer?focused end?user support function covering EUC and software/OS installations and support
Incident Resolution: Proficiency in incident resolution, requests, changes, and problem?solving activities delivered within agreed service level agreements (SLAs)
Microsoft Product Knowledge: Good knowledge of Microsoft's product offerings, including high-level capabilities and competitor products.
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