Experience Abroad: Italian Speaking Customer Support Representative In Lisbon!

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8ptpu1

Salary: €1,****** gross/month (Local Option) or €1,****** gross/month + company-provided shared apartment (Relocation Option)
Job Title: Italian-Speaking Customer Support Specialist
Location: On-site (Lisbon, Portugal)
Hours: 40 hours per week (24/7 rotating 8-hour shifts, 5 days per week)
Start Date: Immediate opening
Languages Required: Fluent Italian (C1/C2) & Business English (B2+)
Overview
Are you eager to launch your professional journey in Portugal? We are actively hiring service-oriented individuals who are fluent in Italian to join our international workforce located in Lisbon.
As the principal contact for Italian-speaking clients, you will resolve customer inquiries across phone, live chat, and email channels. This role represents a fantastic opportunity for proactive problem solvers who thrive within a fast-paced work environment, offering the chance to build a
successful international career
in one of Europe's most vibrant coastal capitals.
Key Responsibilities
Customer Support:
Address incoming inquiries in fluent, polished Italian via telephone, email, and live messaging with a
polite, professional, empathetic, and helpful tone
.
Problem Solving:
Identify customer issues, pinpoint the root causes of difficulties, and provide
prompt, customized solutions
with absolute patience and efficiency.
Documentation:
Record all case details, account updates, and troubleshooting steps accurately and thoroughly within our
central CRM database
.
Performance Targets:
Consistently hit essential operational benchmarks,



including customer satisfaction (
CSAT
) scores, First Contact Resolution (
FCR
), and Average Handle Time (
AHT
) standards.
Continuous Learning:
Attend regular development programs and training sessions to stay
up to date on platform updates
, company guidelines, and operational best practices.
Requirements
Essential Criteria:
Language Skills:
Fluent C1/C2-level Italian
to ensure flawless client communication, paired with at least
B2-level English proficiency
for software usage, internal communication, and training modules.
Flexibility:
Full adaptability to work
rotating shift rosters
operating across a 24/7 schedule.
Work Location:
Full-time,
on-site daily presence
required at our modern Lisbon facility.
Work Eligibility:
Valid
EU/EEA citizenship
, an EU passport, or legal documentation allowing unrestricted employment within Portugal.
Core Strengths:
Excellent
active listening capabilities
, strong communication talents,
emotional intelligence
, poise under pressure, and an optimistic, proactive attitude.
Compensation Options




Candidates can choose between two tailored compensation options based on their personal situation:
Option A: Local Contract (For Local Applicants)
Gross Monthly Pay:
€1,******
(distributed across 12 months).
Housing Setup:
Self-arranged private accommodation.
Best Suited For:
Candidates already living in Lisbon or managing their housing arrangements independently.
Option B: Relocation Contract (For Candidates Relocating to Lisbon)
Gross Monthly Pay:
€1,******
(distributed across 12 months).
Housing Provided:
Private bedroom in a shared company flat
with basic utility expenses fully paid.
Travel Support:
Full reimbursement for inbound flight expenses
after successful trial period completion, plus organized airport pickup service upon landing in Lisbon.
Benefits & Workplace Culture
Career Advancement:
Structured internal career development paths leading into
coaching, quality assurance, team leadership, or management roles
.
Paid Onboarding:
Fully paid, comprehensive training program
starting from your first day on the job to set you up for professional success.
Team Environment:
Inclusive corporate culture featuring company-sponsored social events,
sports leagues
, team-building outings, and modern amenities.
Health Benefits:
Complimentary private health coverage
after six months of continuous employment, along with access to mental health support resources.
Lifestyle Perks:
Enjoy Lisbon's
sunny weather
, ocean views, rich cultural heritage, vibrant gastronomy, and active social scene.
#J-*****-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8ptpu1