Front Office Agent

29 ott - Roma
PPHE Hotel Group

If you know art’otel , you know we like to do things differently. Our guests come to us for something that goes beyond their usual hotel expectations, and that’s what you’ll deliver as our Front Office .

Your approach to the job will be inspired by your authentic style and self - always ready with care and attention, a clever tip, a recommendation that only you could give. You’ll know exactly who needs what and when, you’ll remember their names and you’ll use your creativity and experience to deliver a fantastic stay every time.

In your role as Front Office , you’ll discuss and agree some key objectives with your line manager. These objectives are designed to support your department’s goals and priorities. You’ll also take responsibility for your own development, embracing training opportunities that we offer,



while learning from any challenges and mistakes along the way.

- You’re responsible for offering the highest standard of service to our guests, making shore they are all applied at all times.
- You’ll be receiving guests at the Front desk by greeting, welcoming and directing them appropriately.
- You’ll be answering, screening and forwarding incoming phone calls as well inquiries email or reservations.
- You’ll follow security procedures, such as monitoring the logbook and issuing visitor badges.
- You’ll organize the reception area while complying with office procedures, rules, and regulations.
- You’ll take care of handling cash, tabs and

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