IT Operations Analyst 2

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8pwa4r

pbWe know it's our people that make Expro great, and we offer a fulfilling career across all disciplines of our international organization. /b /p pbWe're at the heart of the energy transition, developing and delivering future-facing technologies in support of a more sustainable future for us all. From ground-breaking use of our technologies and expertise, through to tremendous community partnerships, we take our responsibilities as a Citizen of the World seriously. /b /p pbOur rich history is built on decades of experience, teamwork and outstanding performance… and our future is built on people like you! /b /p h3Overall Purpose of the Job /h3 pTo answer, resolve and/or escalation all calls routed through the Groups Help Desk system, providing courteous service to all Group IT customers both on the telephone and in person whilst ensuring that all company standards are adhered to. To provide day-to-day operational support and on call support when required for IT users on a Group site or remote sites as required, covering hardware, software and local and wide area networks. /p h3Key Activities And Accountabilities /h3 ul liDeal with all help desk calls within the Groups Service Level Agreement whether this be on first line support or via calls routed from the Service Desk or other sources. /li liProvide hardware and software support for all the Service Desk Customers either directly or by liaising with 3rd party vendors. /li liTask problems to the other IT teams where these problems cannot be solved by personnel within the Operations Team. /li liParticipate in Group IT projects as required. /li liAssist other Group IT staff in their duties as directed by the Operations Team Lead or designate. /li liEnsure all servers based locally are Backed Up in line with Group IT procedures. /li liExecute scheduled maintenance of local servers and systems according to policy under the direction of the System Administration and Network Teams. /li liProvide, when necessary, out-of-hours call-out support for specified site(s) as part of a rotation defined by the Operations Team Lead or designate. /li liMaintain a tidy and structured working environment. /li liAssist supervisor with activities as required. /li liManage and maintain Operational PC’s. /li liManage and liaise with Mobile Communications provider regarding new phone contracts and queries. /li liActively adhere to the Code of Conduct and Anti-Bribery policies, procedures and processes to ensure the highest ethical standards are maintained and exposure to liability or risk to Expro’s reputation is minimised. If necessary, report possible violations or conflicts of interest. /li liActively adhere to and ensure compliance with applicable Quality policies, procedures, processes and systems. Take an active part in quality improvement processes. Identify and report any deficiencies to supervisor and obtain authorisation for any deviations from standard procedures. /li liActively comply with all applicable Health, Safety Environmental (HSE) policies, procedures and processes. Promote HSE awareness; take responsibility and be accountable for own safety and safety of others. Demonstrate the personal application of HSE procedures in daily performance and always follow the 10 Safety House Rules. /li liEnsure objectives set under Employee Development Plan are met. /li /ul h3Job Knowledge And Qualifications /h3 pRelevant degree or equivalent in computer science or other relevant discipline /p p2+ years experience with Windows operating systems, Office products, desktop hardware and peripheral equipment together with basic networking knowledge. /p pA+ certification preferred or have equivalent knowledge to effectively troubleshoot computer hardware issues to resolution. /p pAt Expro, we live by our values, People, Performance, Planet and Partnerships. People are always at the heart of our success. /p pExpro is an Equal Opportunity Employer. Employment decisions relating to qualified candidates are made fairly and consistently. /p pDiversity and inclusiveness is important to our current and future success by providing varied experiences, ideas and insights to inform decisions, identify new approaches and solve business challenges. /p #J-18808-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8pwa4r