CUSTOMER CARE ASSISTANT
Pubblicato il 29-10-2026 - Leidos in Italia
Leidos is accepting applications for a PART TIME TRICARE Beneficiary Services Representative (BSR) , an essential role in supporting active-duty military members and their families. This position offers the chance to make a real impact, develop new skills, and contribute to a mission that matters. Qualified applicants will be contacted and added to a pipeline for future vacancies. Work Schedule: This is a 20-hour per week tempo parziale position: Monday-Friday 10 AM
- 2 PM. As a BSR, you will provide key beneficiary education and enrollment services for the TRICARE Overseas Program (TOP) under the Defense Health Agency (DHA). Your work will help ensure that TRICARE-eligible beneficiaries receive the healthcare services and support they need. Verify Benefits & Enrollment: Process enrollments, disenrollments, portability transfers, and more via systems like Defense Online Enrollment System (DOES) and MHS Genesis. Education & Customer Service: Offer guidance on TRICARE resources, benefits, enrollment, and claims, assisting beneficiaries both in person and over the phone. Claims Assistance: Provide basic claims status updates and support. Data Management: Collect and record daily activities and Other Health Insurance (OHI) info into applicable systems. Compliance & Confidentiality: Comply with all HIPAA regulations, maintain confidentiality and proper handling of Protected Health Information (PHI), and complete Leidos and other training courses on time. Collaborate & Support: Assist with remote support, train new team members, and other duties as assigned. Bachelor's degree in a related field OR ; Associate's degree in a related field PLUS 4 years of health-related experience OR ; Major certification in a related field PLUS 4 years of health-related experience OR ; High school diploma PLUS 8 years of health-related experience. ~ SOFA/Command-Sponsored status (as a dependent of an Active-Duty Service Member, DoD employee, or U.
Contractor supporting the DoD)
~ Eligible to obtain and maintain ADP IT III clearance (Non-Sensitive Position, Tier 1) ~3+ years of customer service experience Fluent in English with strong written and oral communication Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook) Ability to tactfully communicate with others, both in person and on the phone Self-starter, able to work independently and with minimal supervision Familiarity with TRICARE Overseas Program, Defense Enrollment Eligibility Reporting System (DEERS), DOES, and MHS Genesis S. military healthcare delivery system or civilian managed care Medical or clinical environment MHS Genesis or civilian healthcare systems, medical claims The annual salary for this specific position is $32,000 ( if working 40 hours ) and the program is not able to negotiate that. Pay Range $31,850.00
- $57,575.00 Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. Pay and Benefits Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws. #