PBX Agent
Pubblicato il 29-10-2026 - Mandarin Oriental Group in Italia
Mandarin Oriental, Lago di Como aims to become one of the most exclusive resorts in Europe, representing the true elegant Italian but understated luxury experience for a worldwide Clientele.
Our vision is to promote our welcoming, genuine and passionate culture to attract and engage exceptional talents, under the guidance of enthusiastic leaders.
Our aim is to get the best out of each individual and being recognized as an employer of choice among the most exclusive hotels in the world.
PBX AGENT
Mandarin Oriental, Lago di Como’s PBX Operator is in charge of receiving all communications coming from the resort’s external stakeholders and giving feedback via telephone, e-mail or chat, assuring that the resort’s standards are met and surpassed at all times.
Duties and responsibilities:
- Operate the switchboard according to policies and procedures set by Front Office Manager
- Answer the telephone in utmost clarity and offer assistance to callers
- Manage and oversee instant messaging channels
- Relay all messages accurately and promptly for guests and colleagues
- Book and connect overseas calls, complete vouchers for all overseas calls; know all telephone rates which are in force and changes which might occur
- Follow proper procedures for handling matters of emergency
- Provide service and information regarding hotel facilities to guests and outside calls
- Be well-informed concerning all events which take place in the hotel
- Have on-hand information relating to Mandarin Oriental Hotel Group (i.e. telephone numbers of other properties, names of personnel, etc.)
- Maintain 'Privacy of Communication' while on duty
- Be punctual at all times and adhere to general hotel rules strictly
- Carry out the duties assigned by the Front Office Manager
Requirements:
- Full proficiency in English and Italian; an additional language is preferred
- Excellent overall communication skills
- Basic computer and typing skills
- Able to multi-task
- Strong desire to provide excellent guest service
We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long-term success of our people, our business and the societies and economies in which we operate.
All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination or harassment of others will be tolerated.
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