29 ott - Italia
shift
Company Description shift is driven by a clear mission: to make participation in the AI economy accessible, flexible, and fair for people everywhere. The company focuses on creating opportunities for individuals to contribute to and vantaggi from AI-driven work, regardless of location or background.
Role Description The role calls for analytical and planning skills. You will work out how best to manage our operators: whom to contact, when, with what message, and how to support those who run into difficulties. You will have autonomy in organizing your work, with the team’s support whenever you need it.
Key responsibilities
- Operator management: follow up with operators and with candidates already in the pipeline by phone, WhatsApp, email and chat.
- Conversion: understand each person’s needs, answer their questions, solve any issues and guide them through to activation.
- Activity monitoring: track operator progress, such as who is recording and who needs support, and step in at the right time.
- Planning: set priorities, organize your outreach and build effective follow-ups.
- Written communication: draft updates, reminders and outreach messages, track how they perform and improve them over time.
- Flexibility: the current focus is on existing operators. Over time, the role may expand to outreach to new profiles,
including cold calls, and to sourcing new contacts.
- CRM management: keep the CRM accurate and up to date so that every contact is tracked.
- Continuous improvement: suggest improvements to scripts, processes and workflows to increase conversion rates.
Qualifications
- Excellent communication skills, both on the phone and in writing, and the ability to write clear, effective messages
- A proactive approach and the ability to find solutions on your own
- Strong organizational skills and attention to detail, to manage many people at different stages of the process
- Flexibility and willingness to take on more responsibility, including outreach
- A focus on goals and results
- Good command of digital tools: documents, spreadsheets, web applications and CRM
- Fluent English and Italian (other languages are a plus)
- Experience in sales, customer success, community management or operations is a plus
What we offer
- Full-time, 100% remote internship
- Real autonomy and responsibility from day one
- Initial training and ongoing support from the team
- Hands-on experience in sales, operations and growth at an international tech company
- Real growth opportunities, with the possibility of joining the team after the internship