29 ott - Novara
Cummins
We are looking for a talented **Customer Service Specialist Intern** to join our Supply Chain and Logistics team at our Cummins facility in Cameri (NO), Italy, for a 6-month internship. This is an excellent opportunity for a student or recent graduate interested in developing practical experience in customer service, order management, and logistics within an international manufacturing environment. Working closely with experienced colleagues, you will gain hands-on exposure to customer order processing, delivery coordination, and supply chain operations, supporting our European customers and ensuring efficient and reliable service. **To be successful in this role, you will need the following:** + Strong communication and interpersonal skills, with the ability to build positive working relationships with customers and internal stakeholders. + Excellent organisational skills and attention to detail, particularly when managing customer orders, delivery schedules, and numerical information. + Good analytical skills, with the ability to interpret data, identify discrepancies, and understand changes in customer demand. + Good knowledge of Microsoft Excel, including the ability to work with data and pivot tables. + A customer-focused, proactive, and collaborative approach, with a willingness to learn and contribute to a dynamic international environment. + Excellent Italian and strong English communication skills, both written and spoken, with the confidence to communicate directly with international customers. **Education/Experience:** + Currently pursuing or recently completed a Bachelor's or Master's degree in Economics, Business Administration, or a related discipline. + An interest in customer service, order management, logistics, or supply chain operations. + Previous internship or practical experience in customer service, logistics, or an administrative environment would be an advantage but is not required. + Availability to work full-time,
Monday to Friday, on-site at our Cameri facility for the entire 6-month internship. **Internship Details:** + Location: Cameri (Novara), Italy - fully on-site. + Duration: 6 months. + Working hours: Monday to Friday, 8:00 AM - 5:00 PM. + Monthly internship allowance: 800 for the first 3 months, increasing to 1,000 for the final 3 months. + Benefits: Company canteen provided. **In this role, you will make an impact in the following ways:** + Support the daily management of customer orders and forecasts, ensuring accurate and timely entry of information into internal systems. + Assist in reviewing and analysing customer delivery schedules, identifying changes in demand, order variations, and potential impacts on production and shipments. + Communicate directly with European customers to provide updates on order status, delivery schedules, and shipment information, responding to enquiries in a professional and timely manner. + Collaborate with Logistics, Production Planning, Material Planning, and Warehouse teams to coordinate customer deliveries and ensure orders are processed efficiently. + Support the organisation and monitoring of shipments from the Cameri manufacturing facility to customers, helping to ensure timely and accurate deliveries. + Assist in identifying and resolving order or delivery discrepancies, working with internal teams to provide effective solutions and maintain customer satisfaction. + Maintain accurate customer and shipment records, supporting administrative activities including order documentation, data entry, and document archiving. + Gain practical experience using Oracle ERP and Excel to manage customer information, monitor orders, and support data analysis and reporting activities. **Job** Supply Chain Planning **Organization** Cummins Inc. **Role Category** On-site with Flexibility **Job Type** Student - Internship **Min Salary** 5400 **Max Salary** 5400 **ReqID** 2440371 **Relocation Package** No **100% On-Site** No