29 ott - Milano
AXA Partners
A new job opportunity in AXA Partners Italy.
We are looking for a CLAIMS & CUSTOMER SERVICE ASSOCIATE based in Milan.
Type of contract: Temporary
Schedule: Tempo pieno
The Claims & Customer Service Associate will have to demonstrate strong performance:
Provide good service to customers (Junior, EXP, Master)
Achieve and surpass customer expectations (Junior, EXP, Master)
Act as a point of reference for colleagues (Master)
Champion and support change (Master)
Act as a point of reference in the Manager’s absence (Master)
Demonstrate ability to analyse and interpret data (EXP, Master)
What You'll Be Doing
Claims & Customer Service
Calls & Claims Handling - receive, validate, assess and process New and Continuing Claims (Junior, EXP, Master)
Handle complex Calls & Claims escalated by Junior Associates or EXP (Master)
Responsible to provide good service to Customers by achieving and surpassing customer expectations and take responsibility for resolving any customer service issues relating to our customers (Junior, EXP, Master)
Play an active role to drive customer service excellence by ensuring achievement of productivity and quality assurance metrics (Junior, EXP, Master)
Email management – Comply with Business requirements to manage all the Ops emails accounts (Junior, EXP, Master).
Complaints Handling – receive, validate assess and resolve new complaints (Master) if requested
Act as a point of reference for colleagues (Master)
Deputise for the Manager in their absence (Master)
Produce Reports and Controls as requested by Manager (Master)
Take a key role in the training programmes, championing change, coaching the team and handling quarries if requested by Manager (Master)
Index inbound claims documentation/correspondence within AXA imaging system (Junior, EXP, Master)
Prepare AD-HOC analysis, action data reconciliation requests and perform deep dive analysis as required by internal & external stakeholders (Junior, EXP, Master)
Perform administrative activities to keep client & AXA systems in synchrony (for instance, daily layouts processing, letters