Experienced Front Office Receptionist
Pubblicato il 29-10-2026 - Palazzo Nainer Boutique Hotel in Roma
Company Description Palazzo Nainer Boutique Hotel is a luxurious property located in the central Rione Campo Marzio district of Rome, on the historic Via del Babuino, just steps from the Spanish Steps. The hotel combines historic charm with contemporary elegance, offering guests a refined and distinctive experience. Its design blends modern comfort with precious architectural and decorative details, creating a unique atmosphere. Palazzo Nainer attracts travelers seeking an intimate, high-end stay in one of Rome’s most prestigious areas.
Role Description The Experienced Front Office Receptionist is a full-time, on-site role based in Rome at Palazzo Nainer Boutique Hotel. This position is responsible for welcoming guests, managing check-in and check-out procedures, and handling reservation inquiries in a professional and courteous manner. Daily tasks include answering and directing phone calls, responding to emails, coordinating with housekeeping and other hotel departments, and maintaining accurate records in the front office systems. The role involves supporting guests with information about the hotel and local area, resolving issues promptly, processing payments,
and ensuring the lobby and reception area remain organized and presentable. The receptionist contributes to delivering a seamless guest experience aligned with the hotel’s luxury standards.
Qualifications
Strong front office and receptionist duties skills, including check-in/check-out, reservations handling, and guest registration.
Excellent customer service abilities, with a focus on hospitality, problem-solving, and guest satisfaction.
Professional phone etiquette and clear, courteous communication in person and in writing.
Previous experience in a hotel front office or similar hospitality environment (at least 3 years).
Proficiency with hotel property management systems and basic office software. (Opera preferred).
Fluency in English and Italian; additional languages are an advantage.
Ability to work flexible hours, including weekends and holidays, as required by hotel operations.
Strong organizational skills, attention to detail, and reliability in a fast-paced setting.