29 ott - Milano
Fleet Logistics Gmbh Italy
We are a leading international fleet management company supporting multinational and local clients across Europe. Our mission is to provide outstanding customer service and efficient fleet administration solutions, helping our clients manage their vehicle fleets effectively and compliantly.
We are currently looking for a motivated and detail-oriented Customer Service Intern (Stage) to join our Fines Management Team. This is an excellent opportunity for a recent graduate or undergraduate student to gain hands‐on experience in customer service, administrative processes, and fleet operations within an international business environment.
Your responsibilities
As part of the Customer Service team, you will support the management of vehicle-related fines and administrative processes, including:
Processing and registering traffic and parking fines in internal systems.
Verifying driver, vehicle, and client information associated with fines.
Communicating with drivers, clients, leasing companies, and public authorities when required.
Sending notifications and reminders related to fines and payment deadlines.
Monitoring case status and ensuring timely follow-up of open activities.
Maintaining accurate records and documentation.
Supporting the preparation of reports and operational analyses.
Assisting the team in ensuring compliance with internal procedures and service level agreements (SLAs).
Collaborating with colleagues across different departments and countries.
This is your profile to be successful in this role
University student or recent graduate
Strong attention to detail and organizational skills
Good communication and interpersonal skills
Customer‐oriented mindset
Ability to manage multiple tasks and priorities
proficient in Microsoft Office, particularly Excel and Outlook.
Native Italian & good level of English (both written and verbal)
reliable and accountable team player.
highly organised and have excellent planning skills and love detail
Nice to have
Previous internship or administrative experience.
Interest in customer service, fleet management, mobility, or operations.
Experience working with databases or business systems.
Duration
6-month internship program. Successful candidates may have the opportunity to continue their professional growth within the company upon completion of the internship.
Compensation & benefits
temporary work contract (6 months internship)
full-time position
€1.000 monthly internship allowance (treated as expense reimbursement in accordance with Italian internship regulations).
meal vouchers for each working day
Working hours: Monday to Friday, 9:00 am - 1:00 pm and 2:00 pm - 6:00 pm
hybrid working (mandatory 3 days per week from our Milano office)