Logistics Quality Manager
Pubblicato il 30-10-2026 - JD.com in Milano
JD.com is seeking a highly motivated Logistics Quality Improvement Specialist to enhance fulfillment processes, ensuring operational excellence and customer satisfaction. This role focuses on identifying, analyzing, and implementing improvements across our logistics network.
Job Responsibilities
Analyze existing logistics fulfillment processes to identify bottlenecks, inefficiencies, and areas for improvement using data-driven methodologies.
Develop and implement innovative solutions and best practices to optimize warehousing, transportation, and delivery operations.
Collaborate with cross-functional teams, including operations, technology, and supply chain, to drive continuous improvement initiatives.
Monitor key performance indicators (KPIs) related to logistics quality, such as delivery time, accuracy, damage rates, and cost efficiency.
Conduct root cause analysis for quality issues and develop corrective and preventive actions.
Prepare detailed reports and presentations on improvement projects, outcomes, and recommendations for management.
Stay informed about industry trends, emerging technologies, and best practices in logistics and supply chain management.
Train and mentor operational staff on new processes and quality standards.
Job Qualifications
Bachelor's degree in Logistics, Supply Chain Management, Industrial Engineering, Business Administration, or a related field. Master's degree preferred.
3+ years of experience in logistics, supply chain, or operations improvement roles, preferably within e-commerce or a large-scale retail environment.
Proven track record of successfully implementing process improvements and achieving measurable results.
Strong analytical skills with proficiency in data analysis tools (e.g., Excel, SQL, Tableau, Power BI).
Familiarity with Lean Six Sigma methodologies or other continuous improvement frameworks.
Excellent problem-solving abilities and a data-driven approach to decision‐making.
Strong communication, interpersonal, and presentation skills.
Ability to work independently and collaboratively in a fast‐paced, dynamic environment.
Experience with warehouse management systems (WMS) and transportation management systems (TMS) is a plus.