Wellness Concierge
Pubblicato il 30-10-2026 - Hotel Le Fontanelle in Siena
A captivating estate in the heart of Tuscany, located atop a hill in Castelnuovo Berardenga, in the province of Siena, surrounded by the peaceful Tuscan countryside.Fontanelle Estate is the Bolfo Family’s brand, which includes Hotel Le Fontanelle (5-star), the Vallepicciola winery, and the new 5-star luxury hotel, The Club House, inaugurated in May 2022. We offer a unique experience, focused on luxury and relaxation, in a place of exceptional beauty.
Location
The Wellness Sanctuary at Hotel The Club House
Employment Type
Full-time, on-site.
Position
We are seeking a Wellness Concierge to join our Spa team for the 2025 season. The ideal candidate has a strong passion for luxury hospitality, exceptional interpersonal and communication skills, and a positive, open-minded attitude. He/she is determined to provide the highest quality spa services our property has to offer.
Key Responsibilities
- Organize and handle overall spa operations such as reservations, spa tours, and inquiries with the support and supervision of the Wellness Manager.
- Greet and assist all guests before and after their treatments.
- Assist guests with appropriate retail selections and upsell items, promoting The Wellness Sanctuary's services, programs and products.
- Promptly answer the telephone and handle guest requests in person and via email in a courteous and professional manner.
Requirements
- Professional and courteous.
- Kind and empathetic approach.
- Excellent written and spoken English.
- Office and computer skills and experience with Opera/Fidelio programs preferred.
- Strong organizational skills.
- Genuine, friendly, service-oriented attitude while maintaining the highest standards according to The Wellness Sanctuary procedures.
- Availability to work shifts, weekends and holidays.
Driver's license and car ownership.
What We Offer
- A stimulating and dynamic work environment.
- Opportunities for growth and professional development.
- Competitive salary package.
- Accommodation for non-resident employees.
Further details will be provided during the interview.