Global IT Service Desk
Pubblicato il 30-10-2026 - Dr. Schär in Postal
Dr. Schär is a global community of innovative and collaborative people, free to think outside the box and to unlock their full potential in terms of creativity, capability, and courage.
We are seeking an IT Service Desk Technician to join our Global IT Infrastructure & Operations Team at our headquarters in Postal.
As an IT Service Desk Technician, your role involves managing IT systems and providing support to colleagues across all Dr. Schär Group locations, helping them with their devices, accounts, and key applications.
Your responsibilities:
- Provide first-level technical support for hardware, software, and network issues
- Support IT systems in manufacturing environments
- Classify and prioritize user requests using our IT Service Management tool
- Resolve issues directly or escalate them to specialized IT teams
- Configure, maintain, and support client devices and peripherals
- Set up new workplaces, laptops, and desktops
- Collaborate on IT projects
- Maintain the internal IT documentation and the knowledge base
- Occasionally travel to company locations as required
Your profile:
- Degree in IT or equivalent professional experience
- Strong knowledge of Microsoft Windows, Android, and iOS devices
- Familiarity with PC hardware and software architecture
- Experience with Active Directory and Microsoft 365 user administration
- Independent, solution-oriented approach
- Excellent interpersonal skills in an international environment
- Proficiency in English and Italian, German is considered a plus
Your Benefits:
- Global Mindset:
Working in an international environment
- Nature meets Design: Working in the midst of greenery in a highly modern and sustainable workplace
- Perfect Start: An individual "Onboarding Program" and support from your buddy
- Food: An in-house canteen, fresh fruit and snacks
- Childcare: An in-house daycare center and “Dr. Schär Kids Care”
- Family: workplace recognized with the 'auditfamilieundberuf' certificate
- Flexibility: Life-phase-oriented work with flexible working hours and lavoro da remoto
- Long Term Wellbeing: Health and pension fund and in-house fitness program
- Growth: Dr. Schär Academy with a variety of training opportunities and language programs
- Playtime & Team Spirit: Calcetto, table tennis, lunch roulette in the in-house garden
- Magic Moments: Company parties, events, and gift
- Delivery: Private parcel delivery
In accordance with EU Directive 2023/970 on pay transparency, we indicate a starting salary of EUR 33,000 gross per year for this position. Depending on the candidate's professional experience, qualifications, skills, and the scope of responsibilities required, the final compensation package may exceed this amount.
Dr. Schär is committed to fair, transparent, and non-discriminatory compensation practices. During the selection process, we assess candidates solely based on their qualifications, competencies, experience, and suitability for the position.
Are you ready to free the best in you?
The position is open to people of all genders, in accordance with the principles of equal opportunity and inclusion.