30 ott - Milano
Rothschild
h3About Us /h3pRothschild Co is a leading global financial services group with seven generations of family control and a history of over 200 years at the centre of the world's financial markets. Our expertise, intellectual capital and global network enable us to provide a distinct perspective that makes a meaningful difference to our clients, communities and planet. We have 4,600 talented specialists on the ground in over 40 countries around the world, enabling us to deliver a unique global perspective across four market-leading business divisions – Global Advisory, Wealth Management, Asset Management and Five Arrows. As a family-controlled business built on relationships, we place a huge emphasis on our people and finding the right colleagues to take our business forward. Rothschild Co is committed to an inclusive and supportive environment where different perspectives are valued. We are focused on the attraction and recruitment, development and retention and progression of high calibre talent to ensure we and our clients agevolazioni from the value of difference. /ph3Business Support Project Manager /h3pLocation: based in Milan, but availability to travel to Paris often /ppDepartment: Operations /ppContract: Full-Time | Permanent | CBA: banking, 3rd Professional Area /ppBase Salary Range: 36k-40k /ph3Role purpose /h3pThe Business Support Projects Manager supports Front Office teams in their day-to-day activities and contributes to the continuous improvement and transformation of operational processes. S/he acts as a key point of contact between the business, support and control functions, coordinating cross-functional projects and implementing Group initiatives locally. /ppIn this capacity, the function facilitates day-to-day operations, supports the effective adoption of tools and processes, and translates the needs of private bankers and assistants into operational solutions aligned with the Group operating model. /ph3Key responsibilities /h3olliOperational support for the Front OfficeulliAct as the primary point of contact for private bankers and assistants on operational matters involving cross-functional teams, including Onboarding, Operations, IT and Compliance. /liliAssess and qualify requests, distinguish user-related issues from specific business needs, and follow them through to implementation or resolution. /liliPrepare and lead regular meetings with Front Office teams, communicate new processes and support users in adopting them.
/liliUnderstand and contribute to the continuous improvement of Group operational processes and procedures; establish the local procedures required for the effective operation of the branch while maintaining the highest possible level of alignment with Group-wide processes. /liliDraft and maintain procedures, operating instructions, user guides, FAQs, training materials and launch communications in Italian and English. /liliAct as the Data lead: build an in-depth understanding of data held across the bank’s systems, combine data from different sources and produce reports for the branch’s various business lines. /li /ul /liliFunctional lead for Front Office tools (Ariane GOA expert level, FST Espace Privé understanding level)ulliAct as the functional administrator of the IT tools and applications used within the Italian business (the “Applications”), within the governance framework agreed with central teams, including maintaining the necessary configurations such as checklists and alerts. /liliPresent new Applications features to the Italian teams, monitor adoption and identify any additional support or training needs. /liliGather and formalise the needs of the Italian teams, prepare business requirements and translate them into specifications that can be implemented by Product and IT teams. /liliPrepare test scenarios, coordinate or perform User Acceptance Testing (UAT), document defects and verify fixes before production release. /liliParticipate in project governance forums, sprint reviews and monitoring arrangements for developments affecting Italy. /liliContribute to the monitoring of operational incidents, action plans and business continuity matters within the role’s scope. /liliContribute to enhancements of other Front Office tools and digital journeys, and ensure that the Italian scope is properly included and deployed. /liliDeliver the required training and keep operating instructions, user guides, FAQs, training materials and launch communications up to date in Italian and English. /li /ul /li /olh3CANDIDATE PROFILE /h3pEducation and experience /pulliHigher education degree in project management, finance, economics, engineering, information systems or a related field. /liliApproximately 3 to 5 years of experience in Business Support, Business Analysis, business project management, banking organization, data or cross-functional project management. /liliExperience in a banking or financial environment,
ideally in private banking or wealth management. /li /ulh3Key skills /h3ulliStrong service orientation, excellent communication skills and the ability to build trusted relationships. /liliStrong analytical and summarizing skills, with the ability to structure complex topics and propose practical solutions. /liliRigor, autonomy, strong prioritization skills and the ability to manage several topics simultaneously. /liliAbility to work effectively in an international, cross-functional and evolving environment. /liliProficiency in Microsoft Office tools, particularly Excel and PowerPoint, and collaborative tools. /liliProficiency in data management and reporting tools such as Access, Power BI or equivalent, as well as database management. /liliExperience in User Acceptance Testing, procedure writing and change management. /li /ulh3Languages /h3ulliItalian: fluent or native speaker. /liliEnglish: full professional proficiency /liliFrench: full professional proficiency /li /ulh3SUCCESS CRITERIA /h3ulliA clearly identified local point of contact for Front Office and support functions. /liliRequests are properly assessed, prioritised and followed through to resolution. /liliTools and processes are adapted to Italian requirements while remaining aligned with the European platform and Group standards. /liliReliable campaigns and KPIs that are understood and used by management. /liliSustainable adoption of tools, supported by up-to-date training, materials and procedures. /liliSmooth coordination between Milan and central teams, with consolidated visibility over risks and dependencies. /li /ulh3WHY JOIN US /h3pThis role offers direct exposure to private banking activities, commercial teams and the strategic projects shaping the Italian entity. It combines close engagement with the business, functional expertise, data, transformation and international coordination. The successful candidate will make a tangible contribution to building a sustainable local operating model that supports the Front Office and enhances the bank’s quality of execution. /ppOne reason for the long-term success of our business is the importance we place on being principled. It is this belief that drives both the way we work with our clients and the way we hire, manage and develop our people – and we look for the same qualities from them in return. Our teams reflect the diverse needs of our clients, businesses and the markets we operate in around the world. We value, and seek to maintain, an eclectic mix of skills and backgrounds – encouraging everyone to come together to share their perspectives for the good of each other, the business and our clients /p #J-18808-Ljbffr