Customer Engagement Partner -IBD Centro
Pubblicato il 30-10-2026 - Biopharma Careers in Italia
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Job Function:
Pharmaceutical Sales
Job Sub Function:
Sales – Immunology (Commission)
Job Category:
Professional
All Job Posting Locations:
Milano, Italy
Job Description:
The Customer Engagement Partner -IBD Centro (Emilia Romagna, Toscana, Umbria, Marche , Abruzzo, Molise and Sicilia) is responsible for enhancing the quality and impact of engagement with a defined group of healthcare professionals.
The role focuses on building trusted relationships, generating actionable insights, and supporting the consistent activation of disease education in close collaboration with cross-functional teams, in a compliant manner.
The role reports directly to the Product Manager, ensuring strong alignment between field and brand strategy. This role will cover South Italy: Abruzzo, Marche, Sicilia, Puglia, Calabria.
Key Responsibilities
1. Customer Engagement & KOL Management
Identify, develop, and maintain professional relationships with national and regional healthcare professionals (including KOLs)
Deliver structured, high-value interactions aligned with customer needs and portfolio priorities
Develop engagement plans and contribute to customer segmentation and targeting activities
Monitor customer perspectives on clinical practice and evolving treatment patterns, and provide structured feedback to internal stakeholders
Act as a key point of contact to ensure appropriate and compliant customer support
2. Disease Education & Narrative Activation
Support the consistent use and adaptation of approved disease education materials
Reinforce key scientific and educational messages during customer interactions, within compliance guidelines
Collaborate on the refinement of disease education approaches and materials based on field feedback
3. Educational Initiatives & Program Support
Support the identification and engagement of healthcare professionals for educational initiatives (e.g. speaker programs, advisory boards, training activities)
Contribute to the execution of approved educational programs and events
Provide feedback on program effectiveness to support continuous improvement
Collaborate with internal stakeholders to ensure scientific and compliance alignment
4. Cross-Functional Collaboration
Work closely with Marketing, Medical Affairs, and Sales teams to ensure a coordinated approach to customer engagement
Align, where appropriate, with Medical field roles (e.g. MSLs) on complementary activities with shared customers
Contribute to the translation of strategy into effective field execution
5. Strategic Contribution & Opportunity Identification
Identify opportunities to improve engagement quality within assigned geographies or customer segments
Support the identification of emerging stakeholders (e.g. future clinical leaders)
Contribute to the continuous evolution of customer engagement models and practices
Skills & Competencies
Strong interpersonal and communication skills
Ability to actively listen, interpret, and synthesize information
Analytical mindset with ability to translate insights into action
Cross-functional collaboration and stakeholder management
Sound judgment and adaptability in a dynamic environment
Understanding of compliance frameworks governing the pharmaceutical industry
Qualifications
Required
University degree in a scientific discipline
Experience in the pharmaceutical industry of around 1-3 years (e.g. field, marketing or related roles)
Fluency in English and Italian
Preferred
Experience in customer-facing or cross-functional roles
Master in pharma marketing is considered a plus
Additional Notes
Measured on engagement quality, coverage, frequency, and insight contribution.
Eligible for variable compensation (commission/premio) linked to selected KPIs (e.g. engagement effectiveness, insight impact, contribution to brand activation).
Required Skills:
Preferred Skills:
Account Management, Business Behavior, Clinical Experience, Competitive Landscape Analysis, Cross-Functional Collaboration, Cultural Competence, Customer Centricity, Data Savvy, Developing Partnerships, Immunology, Market Knowledge, Pharmaceutical Industry, Pharmaceutical Sales Marketing, Problem Solving, Product Knowledge, Sales, Sales Enablement, Sales Trend Analysis, Strategic Sales Planning
The anticipated base pay range for this position is:
€41.400,00 - €65.665,00
Benefits:
In addition to base pay, we offer the following benefits*: an annual bonus with set target (% of pay) depending on pay grade / location, where the actual amount is based on the employees’ and companies’ performance of the previous calendar year, or sales commissions. Moreover, we offer vacation days, parental leave for a minimum of 12 weeks, bereavement leave, caregiver leave, volunteer leave, well-being reimbursement, programs for financial, physical and mental health. We also offer service anniversary and recognition awards, and subject to the terms of their respective plans, employees - and in some location’s eligible dependents - can participate in several insurance plans. For more information, visit Employee benefits | Supporting well-being & career growth | Johnson & Johnson Careers.
*This is for informative purposes only. Amounts and actual benefits may vary by location and are subject to change.
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