30 ott - Venezia
hosco_abroad
Job SummaryAX ODYCY is looking for a friendly and service-oriented Guest Relations Agent to join its Guest Experience team. The successful candidate will act as a key point of contact for guests, helping to create a welcoming environment and ensuring a positive and memorable stay. Responsibilities: - Welcome guests and maintain regular contact throughout their stay. - Attend to guest requests, enquiries, and special requirements. - Provide information about hotel facilities, services, promotions, and local attractions. - Anticipate guest needs and respond promptly to feedback or concerns. - Assist with travel arrangements, messages, and other guest services. - Promote hotel outlets, activities, and available offers. - Maintain accurate guest records, logbooks, and shift handovers. - Coordinate with other departments to ensure smooth service delivery. - Follow company standards relating to service, safety, hygiene, and emergency procedures. vetrinabakeca