Customer Service Coordinator
Pubblicato il 30-10-2026 - Richemont in Scandicci
pThe new joiner will support the Customer Service team of the Leather Hub of Scandicci managing post-sales activities in collaboration with maisons’ stores. S/he will map and improve all the processes being in a constant communication with the logistics and supply chain departments of the maisons for ensuring a high level of customer satisfaction. /p h3HOW WILL YOU MAKE AN IMPACT? /h3 pSpecifically, you will be in charge of the following activities: /p ul liManaging customer requests through SAP Portal. /li liMonitoring requests and resolving customer concerns promptly. /li liCoordinating with internal teams (technicians, RD, logistics) to ensure timely responses. /li liManaging documentation and reports related to after-sales activities. /li liManaging spare parts flow: initial definition, master data creation and online catalogue maintenance. /li liSupporting the development of tailored solutions based on customer needs. /li liReview the internal processes applying the continuous improvement approach. /li /ul h3HOW WILL YOU EXPERIENCE SUCCESS WITH US? /h3 ul liDegree in Economics, Management Engineering, or related fields.
/li liPrevious experience in buying/logistic/e-commerce management/planning activities. /li liFluency in English (B2+); knowledge of other languages will be considered a plus. /li liExcellent communication and interpersonal skills. /li liProblem-solving mindset and attention to detail. /li liStrong organizational skills and ability to manage different tasks. /li liGood knowledge of Microsoft Excel and ERP tools (SAP or similar). /li /ul h3YOUR JOURNEY WITH US /h3 pYou will be involved in the following interviews process: /p p1) Interview with Talent Acquisition Team /p p2) Interview with Hiring Manager /p p3) Interview with Function Director and HR Manager /p h3WHAT WE OFFER /h3 ul liCCNL per gli addetti alle industrie manifatturiere delle pelli e succedanei /li liLivello Impiegato /li liContratto a tempo indeterminato /li liFull time /li liSalary range: 30.000€ - 35.000€ /li liLearning Development Opportunities /li liWelfare Policy /li liTicket Restaurant /li liBonus (if applicable) /li /ul #J-18808-Ljbffr