30 ott - Lombardia
Us3
We are looking for an experienced Senior Technical Consultant with strong ServiceNow Professional Services or Consulting experience to deliver high-quality technical solutions, guide customers through platform improvements, and provide technical leadership across ServiceNow engagements. The successful candidate will have hands‑on expertise in one or two ServiceNow offerings, strong problem-solving capabilities, and the ability to integrate AI into workflows, decision‑making, and business processes.
Key Responsibilities
* Review and guide advanced technical deliverables, including configuration, integrations, testing, and technical documentation.
* Coach and mentor Technical Consultants and Associate Technical Consultants while driving solution quality, innovation, and customer value.
* Provide technical leadership and independently run projects.
* Work collaboratively to analyse and resolve complex technical issues.
* Guide customers through technical discussions and documentation, driving innovation and consistent delivery.
* Complete required documentation, including business requirement workbooks covering the technical aspects of solutions.
* Participate in customer workshops to assess current processes and establish future-state processes.
* Provide oversight and conduct unit testing of code developed by partner or customer employees.
* Provide feedback to product development teams to improve products based on customer experiences.
* Contribute to weekly or bi‑weekly engagement status reports, providing clear visibility of utilisation, risks, and actions.
* Identify opportunities to integrate AI into workflows, decision‑making, and problem‑solving. Essential Skills and Experience
* 8+ years of ServiceNow Professional Services or Consulting experience.
* Experience leveraging or critically thinking about how to integrate AI into workflows, decision‑making, or problem‑solving.
* Relevant ServiceNow certifications aligned to the workflow, such as CSA, CAD, and CIS.
* Expertise in one or two ServiceNow offerings, with the ability to provide prescriptive guidance and maintain platform health through hands‑on technical leadership.
* Experience in technical solution delivery, configuration, integrations, testing, and documentation.
* Strong analytical and problem‑solving skills.
* Ability to work independently and collaboratively across complex engagements.
* Strong customer‑facing communication and workshop facilitation skills.
* Experience mentoring technical consultants and reviewing technical deliverables. Certifications Candidates should hold relevant ServiceNow certifications aligned with their area of expertise, including:
* CSA: Certified System Administrator
* CAD: Certified Application Developer
* CIS: Certified Implementation Specialist #J-18808-Ljbffr