30 ott - Italia
RISCO Group
We are looking for an enthusiastic Inside Sales Representative to support our growing customer base in the Italian region. If you enjoy working in a dynamic environment and are passionate about customer service excellence, this position is made for you This position is a central point, responsible for seeking and cultivating new business opportunities in order to foster company growth. The candidate must be comfortable with a high volume of daily phone calls, generate interest, and qualify prospects up to closing sales.
Responsibilities:
* Prospecting and lead generation – analyzing and qualifying the database and references (cold calls).
* Maintain and expand the prospect database in the assigned territories.
* Understand the needs and requirements of clients and propose appropriate training solutions/programs.
* Answer incoming client calls and suggest complementary products/services to generate business opportunities.
* Respond to and assist clients regarding the loyalty program (RISCO Stars) and the RISCO Cloud revenue program.
* Develop business opportunities by seeking and identifying new accounts, contacting new clients, building relationships, and providing information, explanations, and quotes.
* Transfer qualified opportunities to the relevant sales representative for development and closure.
* Conduct proactive follow-ups with clients to obtain their feedback, ensure their satisfaction, and develop ideas to strengthen the value proposition.
* Keep records of all client interactions (phone calls, emails, meetings, quotes) updated in the CRM system.
* Collaborate with other departments to identify possible improvements / provide offers, training, marketing guidelines, competitor analysis, and other business-related topics.
* Develop customer accounts by reviewing purchase history, suggesting related or new products, and explaining value propositions.
* Ensure support in order processing and administrative activities related to sales. Requirements
* Knowledge of inside sales techniques (negotiation, cross-selling and upselling)
* Ease on the phone and experience in handling a high volume of daily calls
* Excellent written and verbal communication skills
* Active listening and good presentation skills
* Ability to manage multiple tasks simultaneously, set priorities and manage time effectively
* Ability to learn quickly and independently
* Initiative and autonomy
* Constant maintenance of knowledge on current and future company products and services
* Advanced professional proficiency in English, both written and spoken #J-18808-Ljbffr