Service Desk Agent
Pubblicato il 30-10-2026 - TELUS Digital in Roma
Are you ready to take the next step in your career? If your answer is YES
- join the leader in the CX (Customer Experience) industry TELUS Digital Bulgaria As a Customer Support Specialist with Albanian and English you will be a part of a great team and all together will: Achieve great customer experience and satisfaction Identify and assess customers' needs Assist with general inquiries, product support, and troubleshooting via phone, e-mail, chat, or tickets As a candidate, you do not need to have experience in a similar role but you should be fluent in Albanian & English and have excellent communication skills.
We Offer
Fully paid training Stable job and career development opportunities Additional health insurance 50+ benefits and services to choose from Positive international working environment Support and learning Relocation package for candidates outside Bulgaria We care about the well-being of our employees, invest in their future growth, and encourage fun and team-building projects
About us
TELUS Digital Bulgaria is a publicly traded company (NYSE & TSX: TIXT)
and is the largest employer in the CX (Customer Experience) industry in the country with over 4,200 team members. The company provides a broad portfolio of services
- designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners. EU Permit is required to apply We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. Service Desk Agent (m/w/d)
- Albanian & English (m/f/d) | Relocation to Sofia, Bulgaria IT