Train Operation Support Engineer
Pubblicato il 30-10-2026 - Alstom in Milano
ph3Job Title /h3pTrain Operation Support Engineer /ph3Purpose of the Job /h3ulliProvide real‑time technical support to train drivers and operations teams during service faults. /liliCoordinate with Alstom control room to monitor train systems remotely and respond promptly to operational anomalies. /liliCoordinate with traffic control and fleet management to manage train availability and service recovery. /liliProvide clear and accurate instructions or guidance based on established protocols and procedures. /liliTroubleshoot and diagnose issues related to railway equipment, providing timely solutions and support to off‑site technical interventions. /liliPrepare detailed reports and documentation of off‑site maintenance activities, including findings and recommendations. /liliAnalyze incidents and support post‑event investigations to determine technical causes. /liliCollaborate with maintenance teams and contractors to support repairs and maintenance work. /liliParticipate in root‑cause analysis and contribute to continuous improvement initiatives. /liliConduct field inspections, special checks, and assessments of rolling stock. /liliReview fleet failures, downtime reports and equipment histories to uncover reoccurring operation problems and utilize continuous improvement tools to implement solutions. /li /ulh3Responsibilities /h3ulliParticipate in critical task‑force dedicated to troubleshooting when needed. /liliDefine standard rules to analyze train diagnostic data. /liliDefine standard sheet for troubleshooting during operational outage.
/liliDesign diagnostic algorithms in collaboration with engineering team. /li /ulh3Organisational Reporting /h3ulliFleet support center manager /li /ulh3Network Links /h3ulliFleet managers /liliDepot managers /liliControl room system engineers and data analyst /liliMaintenance team leaders /li /ulh3Educational Requirements /h3ulliTechnical diploma or degree in engineering (preferably Mechanical or Electrical) or proven experience in railway maintenance and operation. /li /ulh3Technical Knowledge / Experience /h3ulliExperience in train monitoring system development, validation or commissioning. /liliExperience at system level in railway industries or large industrial plant (power, naval, etc.). /liliGood knowledge of business analytics tools such as Tableau or Power BI. /liliStrong analytical skills with attention to detail. /liliExcellent problem‑solving abilities and capacity to work under pressure. /liliExperience in customer service or technical support, preferably in a transportation or railway environment. /liliExcellent communication and interpersonal skills to work effectively with various stakeholders. /liliFamiliarity with industry standards and safety regulations in railway operations. /liliData‑driven: makes objective decisions based on data/facts. /li /ulh3Job Location / Mobility Requirements /h3ulliBased in Milano Fiorenza Depot, operating on a 7‑day weekly shift basis and providing on‑call support through a rotating shift pattern. /li /ul /p #J-18808-Ljbffr