Internship - Order Handling and Customer Support specialist
Pubblicato il 30-10-2026 - USTBC ABB Installation Products in Dalmine
pAt ABB , we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. /ppThis position reports to: Sales Support Manager /ph3Your role and responsibilities /h3pIn this role, you will have the opportunity to provide technical, order, and payment-related assistance/support to the internal and external customers. Each day, you will coordinate with relevant stakeholders to obtain complete case ownership. You will also showcase your expertise by improving customer satisfaction. /ppThe work model for the role is: hybrid /ppYou will be mainly accountable for: /pulliEnsuring the resolution of customer issues by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams. /liliRecommending appropriate solution for customer requests and coordinating with the related teams to ensure end-to-end handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, invoice, etc.) is in place. /liliKeeping the customers proactively informed on the issue status based on the inputs received and clarifying their doubts. /liliPreparing and analyzing regular statistics (e.g., forecast)
using available tools and collecting additional relevant information and tracking regular sales performance against the target and sharing insights with the management. /li /ulh3Qualifications for the role /h3ulliEducation: a Bachelor's or Master's degree in Economics. /liliTechnical Skills: proficiency in the Microsoft Office Suite, particularly Excel. /liliKnowledge of Power BI is a strong plus. /liliKnowledge of SAP is a plus. /liliLanguages: ability to communicate fluently in both Italian and English . /liliSoft Skills: excellent problem-solving abilities and attention to details. Ability to work collaboratively with cross-functional teams and customer-oriented mindset. /li /ulh3Benefits /h3pLocally, you can count on: /pulliFlexibility and work-life balance: Flexible working hours, hybrid work options, and a strong focus on work-life integration. /liliMeal allowance: Access to canteen /li /ulh3More about us /h3pJoin us. Be part of the team where progress happens, industries transform, and your work shapes the world. /ppRun What Runs the World. /ppBuilding a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences. /ppReady to make an impact? /p #J-18808-Ljbffr