30 ott - Milano
Ing
h3ING /h3 h3Cards Manager Operations /h3 pOct 19, 2026 /p pING Bank N.V. is looking for a Cards Manager Operations /p h3Activities /h3 ul liLead the day-to-day operational management of ING payment card products across their lifecycle, including debit, credit, prepaid and business cards. /li liCoordinate operational processes for card issuance, activation, maintenance, blocking, replacement, disputes, chargebacks, compromised cards and customer requests. /li liOversee operational controls, reconciliations, service requests, exception handling and the remediation of data or processing misalignments. /li liMonitor service quality, volumes, backlogs, incidents and operational performance, translating data into clear management reporting and improvement actions. /li liWork closely with Product, IT, Risk, Compliance, Anti-Fraud, Customer Care and other Operations teams on process changes, regulatory initiatives and card-related projects. /li liManage operational relationships with external providers and processors, including service reviews, SLA/KPI monitoring, issue escalation and continuity requirements. /li /ul h3Responsibilities /h3 ul liProvide people leadership, set priorities, allocate capacity and support the professional development of the Cards Operations team. /li liEnsure card operations are executed accurately, within agreed service levels and in line with internal procedures, regulatory requirements and customer-protection standards. /li liOwn the operational risk and control framework for the area, ensuring controls are performed, evidenced and improved when gaps or incidents emerge. /li liAct as the main operational point of contact for card-related topics, representing Operations in projects, audits, risk assessments and management forums. /li liDrive root-cause analysis and sustainable remediation of incidents, recurring defects, customer-impacting issues and operational inefficiencies. /li liSponsor simplification, automation and data-driven process improvements while maintaining effective fallback and business-continuity arrangements. /li liProvide effective oversight of outsourced activities and third parties, including performance, governance, information security, operational resilience and exit-readiness requirements. /li liPromote a customer-focused, collaborative and accountable way of working, aligned with ING values and the Orange Code.
/li /ul h3Required skills /h3 pAt least 5 years of experience in cards, payments or banking operations, including coordination or people-management responsibilities /p pAbility to manage critical situations through good decision-making skills /p pDegree in Economics, Finance, Business Administration, Engineering, Law or a comparable field /p pFluent Italian and a good command of English, both written and spoken /p pStrong knowledge of payment-card operations, end-to-end card lifecycle, disputes and chargebacks, fraud-related processes, operational risk, controls and third-party governance /p pKnowledge of card-processing and banking platforms; Experience with reporting and data-visualisation tools is an advantage /p ul liStrong leadership, stakeholder-management and communication skills, with the ability to work across Operations, Product, IT and control functions /li liData-driven mindset, structured problem solving and the ability to turn operational evidence into clear decisions and priorities /li liAbility to manage critical situations through sound judgement, ownership and effective escalation. /li /ul h3Working hours /h3 pFull time (37 hours per week) /p h3Applicable Collective Labour Agreement /h3 pNational Collective Labour Agreement for employees in the credit sector (NCLA) /p h3Starting annual base salary /h3 p60.000€ /p h3Variable remuneration /h3 pin line with the applicable remuneration policies (with a target based on the role, outcomes linked to the Group, Business line/function and individual performance) /p pOur compensation approach is built on objective, gender-neutral criteria aligned with the role’s core requirements. That said, we believe talent goes beyond any framework: your total reward package will be tailored to reflect your unique experience, skills, and potential, ensuring we fully recognize the value you bring.
/p h3The benefits of joining ING /h3 ul liFlexible Lavoro da remoto /li liCompetitive base salaries and performance-based bonuses /li liMeal vouchers and corporate restaurant and bar /li liHealth insurance and Accident insurance /li liPension fund and welfare plan /li liDiverse cultures Innovative mindsets /li liInternational Environnent and Talent Program /li liCommitment to sustainability /li liLots of training development opportunities to help you grow /li liLots of moments dedicated to physical and mental well-being /li liA special day off when it is your birthday: we call it #doyourbirthday! /li liAnd of course, we can’t forget free water coffee at the office! /li /ul h3About ING /h3 pING offers many opportunities to build a diverse and rewarding career. You will be joining an international innovative digital bank, the first in Italy to adopt a fully flexible smart working model, and you will be working in a stimulating environment where you can grow both as an individual and as a professional. Our purpose - empowering people to stay a step ahead in life and in business - represents our belief in people’s potential. We don’t judge, coach or to tell people how to live their lives. We empower people and businesses to realize their own vision for a better future. /p p#doyourthing is our brand direction with us each and every day. It is how we articulate our purpose and our promise to make banking frictionless to the world. /p p‘do your thing’ is about people being free to live the life they want to live, knowing that they will make their world a little better for it. /p h3Our Commitment /h3 pDiversity is a fundamental element of our corporate culture, and we are fully committed to creating a safe and inclusive environment, based on mutual respect and the value of diversity, offering equal job opportunities to all qualified candidates. /p pBanking Credit Intermediation Financial Services /p pCompany size 10,001+ employees /p pCompany type Public company /p pTotal funding $3.9B Post IPO Debt /p h3Team growth /h3 pMomentum /p h3Team growth /h3 p3% in 12 mo /p p33,879 employees on LinkedIn /p pEmployee experience /p h3What it’s like inside /h3 p4.0 /p p6,675 reviews /p p83% would recommend /p h3Culture values /h3 p4.1 /p h3Work-life balance /h3 p4.2 /p h3Career opportunities /h3 p3.7 /p h3Compensation benefits /h3 p3.9 /p h3Funding history /h3 pPost IPO Debt - European Investment Bank $400M /p pApr 2026 /p pPost IPO Debt $3.5B /p pApr 2025 /p h3Where they work /h3 pHeadquarters Amsterdam, North Holland /p #J-18808-Ljbffr