Product Support Manager, Harvesting
Pubblicato il 30-10-2026 - Agco in Italia
h3Overview /h3pIn this role you support AGCO's IDEAL combine line by delivering targeted service solutions and guiding the global harvesting field team. You lead root cause analyses, coordinate with engineering, production and quality to resolve complex issues, and publish knowledge for future troubleshooting. You act as a gateway for technical queries, driving measurable improvements in product quality and service capability. You will work within a global service organization to shape the support ecosystem and knowledge base, leveraging training and field experience to empower dealers and customers. /ph3Retribuzione / Benefits /h3ullipremio scheme /liliflexible working time /liliremote work possibility /liliprivate health insurance /lilimeal allowance /lilion-site canteen /li /ulh3Responsabilità /h3ulliHandle technical inquiries related to IDEAL combines including hydraulic and electronic functions /liliLead root cause analyses and act as moderator for the service organization /liliDevelop and maintain expert knowledge on IDEAL combines across electronics, hydraulics, drive systems, engine and future tech /liliResearch,
investigate and troubleshoot product concerns; drive root cause analyses using AGCO systems and tools /liliProvide and maintain technical documentation and knowledge articles to support troubleshooting /liliSupport product and quality improvements and dealer service capability /liliParticipate in training and field visits to stay updated on technical support initiatives /li /ulh3Requisiti fondamentali /h3ulliComprehensive technical knowledge in harvesting equipment and combines (mechanical, hydraulic, electronic) /liliAbility to diagnose and resolve complex technical issues /liliExperience with repair actions and service operations processes /liliUnderstanding of parts management and dealer network dynamics /liliExcellent communication and collaboration with dealers, customers and cross-functional teams /liliAdvanced PC skills and familiarity with diagnostic/reporting tools /liliFluency in Italian and English /lilistrong interpersonal communication /lilicollaboration across departments /lilicustomer-oriented mindset /lilidiagnostic and root cause analysis /lilielectrical and hydraulic system knowledge /lilimechanical drive systems /li /ul #J-18808-Ljbffr