Commercial Account Executive
Pubblicato il 30-10-2026 - Zendesk in Italia
pJoin us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating our ambition by building products rooted in the belief that behind every interaction is an opportunity to make a human connection. /ppTo achieve this, we're in search of a successful Account Executive with a proven track record in B2B sales preferable with AI-sales experience based in Milano, Italy. /ppYou will play a vital role in growing our business. Your focus will be on building relationships and introducing innovative solutions to new customers, in addition to growing our existing partnerships by continuing to expand our offerings and deepen Zendesk's impact. /ph3What You'll Be Doing: /h3ulliDirectly drive top-line revenue growth by acquiring new customers and developing strategies to penetrate top tier accounts in Italy. /liliProactively identify and pursue opportunities to cross sell additional products and services to existing customers to optimize account revenue and profitability. /liliManage and nurture key customer relationships to ensure maximum satisfaction and retention, fostering long-term strategic partnerships. /liliLeverage data insights, customer intents, and adoption history to effectively prospect new clients and enhance retention strategies, leading to improved conversion rates in new business pipeline and increased retention and expansion of Italian existing clients. /liliCreate quarterly territory plans, developing strategies and actionable tactics to increase our market share. /liliDemonstrate a strong understanding of Zendesk products and align them with clients business objectives to secure product expansion and customer satisfaction. /liliLead complex, value-centric sales cycles, including multi-month deals with proof of concept stages, particularly with customers generating significant revenue.
/liliConsistently develop a robust pipeline of qualified opportunities and maintain an accurate sales forecast to exceed quarterly and annual revenue goals. /liliEstablish and maintain C-level executive sponsorship, leveraging your industry expertise to build relationships with decision-makers and champions. /liliCollaborate effectively with internal teams and leadership to optimize sales strategies and drive sales execution. /liliNegotiate and close complex deals, leveraging a consultative approach, utilizing your exceptional communication skills to present compelling business cases and value propositions. /liliMaintain thorough knowledge of Zendesk solutions, staying current with competitive landscape and industry trends. /li /ulh3What You Bring to the Role: /h3ulliBA/BS degree or equivalent experience required. /liliExperience in cloud/software B2B / AI sales or solution engineering, with a minimum of 4 years of experience and a proven track record of exceeding sales targets. /liliStrong, consistent track record of achieving targets quota achievement /liliExpertise in navigating complex sales cycles and renewals, including multi-month, value-centric processes with proof of concept stages. /liliA history of successfully selling to C-level executives. /liliOutstanding presentation, negotiation, and deal-closing abilities. /liliExperience creating and leveraging territory and account plans. /liliAn entrepreneurial spirit, a collaborative mindset,
and a drive for personal and professional growth. /liliFamiliarity with key Sales tools such as Salesforce, Outreach, Clari, Seismic and Looker. /liliAbility to travel to customer locations /liliItalian and English /li /ulh3The intelligent heart of customer experience /h3pZendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. /ppZendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. /ppAs part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law. /ppZendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here . /ppZendesk endeavors to make reasonable accommodations for applicants wit /p #J-18808-Ljbffr