30 ott - Latina
Cross Border Talents
Job Overview We are currently seeking an Italian-speaking Customer Support Specialist to join a professional customer service team. This is an on-site position located in Piraeus, Athens, Greece, where you will assist customers with shipment-related inquiries, delivery updates, and billing questions. In this role, you will provide efficient and customer-focused support while ensuring that all inquiries are handled professionally and in line with service standards.
Key Responsibilities
* Respond to customer inquiries through phone, email, and back-office channels.
* Provide assistance with shipment tracking and delivery status requests.
* Support customers with billing inquiries and payment-related concerns.
* Process claims and service requests according to established procedures.
* Assist customers with account setup and system-related questions.
* Handle complaints with professionalism and empathy.
* Escalate complex issues to appropriate teams when necessary.
* Maintain accurate records of customer interactions and case details. Requirements
* Native or C1 level proficiency in Italian.
* B2 level proficiency in English.
* Strong communication and customer service skills.
* Good computer literacy and ability to work with multiple systems.
* Typing speed of at least 25 words per minute with good accuracy.
* Ability to multitask and prioritize tasks efficiently.
* Previous experience in customer service is an advantage. #J-18808-Ljbffr