Front Office Manager - Casa Monti
Hosco Your main tasks : • Be Casa Monti's ambassador to customers and partners, and have a thorough knowledge of our establishment's environment • You will supervise the team of receptionists, valets and baggage handlers and provide feedback on their performance. • In the absence of the reservations department, you will manage reservation requests • Check and follow up on all reservations • Build loyalty among existing customers and ensure the satisfaction of new customers • Monitor, handle and resolve customer disputes in close collaboration with your line managers • Manage Front Office schedules • Provide training for Front Office teams • Give tours of the establishment to professionals and customers • Supervise the team of receptionists,
valets and baggage handlers and provide feedback on their performance • Ensuring that Front Office procedures are complied with, updated and optimized • Control and monitor accounts receivable • Develop the hotel's turnover through upsell actions • Ensure proper management of the cash register, daily closings and commission invoices • Manage, motivate and organize the work of the teams in order to optimize customer satisfaction • Participate in and lead Head of Department meetings • You will be responsible for welcoming guests and allocating rooms, working closely with the housekeeping department. Settore: Hospitality/Turismo/Viaggi Ruolo: Customer Service
valets and baggage handlers and provide feedback on their performance • Ensuring that Front Office procedures are complied with, updated and optimized • Control and monitor accounts receivable • Develop the hotel's turnover through upsell actions • Ensure proper management of the cash register, daily closings and commission invoices • Manage, motivate and organize the work of the teams in order to optimize customer satisfaction • Participate in and lead Head of Department meetings • You will be responsible for welcoming guests and allocating rooms, working closely with the housekeeping department. Settore: Hospitality/Turismo/Viaggi Ruolo: Customer Service