Client advisor
Job mission: act as a brand representative embodying the brand values and mastering every stage of the valentino client experience from preparation to retention.sales kpisachieve individual sales targets and contribute to overall store sales objectives.understand correlation between each step of the client experience and associated kpis, such as styling to increase cross-selling and average ticket.clientelingdevelop and retain existing clients, recruit new and potential ones.engage clients through every selling opportunity: walk-in, private appointment, distance sales, sales in partnership.acquire client data, enrich prospect database,
maintain and update current client list.productmaster product knowledge of every valentino creation.convey engaging storytelling around each product.maintain display standards.operationsperform tasks in compliance with operational guidelines (after-sales assistance, product transfer, consignment, etc.).support store operational and administrative tasks: cycle counts, stock takes, product receiving and transfer documentation, form filling and archiving.maintain stock organization to standard.manage store activities using company tools and systems (smart xp, my v xp, prism, sap training app, after sales app, etc.).core competenciessales performance: meet targets, cross-selling, styling.client engagement and retention.product knowledge and storytelling.operational compliance and efficiency.data management and client insights.
maintain and update current client list.productmaster product knowledge of every valentino creation.convey engaging storytelling around each product.maintain display standards.operationsperform tasks in compliance with operational guidelines (after-sales assistance, product transfer, consignment, etc.).support store operational and administrative tasks: cycle counts, stock takes, product receiving and transfer documentation, form filling and archiving.maintain stock organization to standard.manage store activities using company tools and systems (smart xp, my v xp, prism, sap training app, after sales app, etc.).core competenciessales performance: meet targets, cross-selling, styling.client engagement and retention.product knowledge and storytelling.operational compliance and efficiency.data management and client insights.