Field service engineer
Company description intuitive is a global technology leader in minimally invasive care and the pioneer of robotic assisted surgery. we believe that minimally invasive care is life-enhancing care and we expand the potential of physicians to heal without constraints.primary function of position the field service engineer ii will manage customer technical relations after the point of sale on all intuitive surgical products in an assigned territory. the role requires independent management of technical escalations, scheduling of planned and unplanned appointments, and ensuring system reliability and uptime guarantees.roles and responsibilitiessupport all da vinci surgical platforms.analyze customer requirements and provide pre-site planning and installation coordination.autonomously manage and schedule appointments to ensure maximum system reliability and uptime guarantees.assess and determine follow-up visits to maintain system performance.use discretion and independent judgment to assess functionality, repair products, and determine customer training needs in the operating-room environment.provide technical training and support as required.manage administrative duties including spare-parts inventory,
returned material authorizations, calibrated equipment, training documentation, preventative-maintenance scheduling, service contracts, billing, system configurations, and call-escalation database.support sales, training, and marketing events by analyzing potential issues and developing independent resolution strategies.qualifications requiredcollege degree in applied science or engineering preferred, or equivalent training.3-7 years of experience as a field service engineer; experience with medical devices preferred.strong written and oral communication skills.good interpersonal, administrative, and record-keeping skills.knowledge of operating-room protocols and solid relationships with surgeons and hospital staff.proven ability to independently troubleshoot complex electromechanical systems.willingness to travel up to 50% depending on account distribution.additional information the position is open to candidates belonging to protected categories (l. 68/99). intuitive is an equal-opportunity employer. some roles may be subject to u.s. export controls.
returned material authorizations, calibrated equipment, training documentation, preventative-maintenance scheduling, service contracts, billing, system configurations, and call-escalation database.support sales, training, and marketing events by analyzing potential issues and developing independent resolution strategies.qualifications requiredcollege degree in applied science or engineering preferred, or equivalent training.3-7 years of experience as a field service engineer; experience with medical devices preferred.strong written and oral communication skills.good interpersonal, administrative, and record-keeping skills.knowledge of operating-room protocols and solid relationships with surgeons and hospital staff.proven ability to independently troubleshoot complex electromechanical systems.willingness to travel up to 50% depending on account distribution.additional information the position is open to candidates belonging to protected categories (l. 68/99). intuitive is an equal-opportunity employer. some roles may be subject to u.s. export controls.