Brand excellence analyst
We are committed to creating empowering, emotive and everyday designs that allow our customers to express themselves authentically in every occasion.key responsibilitiesanalyse data from retail, e-commerce, crm and customer feedback sources, developing dashboards and reports that provide a consistent view of performance across regions and channels.identify opportunities to strengthen customer acquisition, retention and engagement through the analysis of purchasing behaviour, clienteling activities, crm campaigns and in-store activations.combine commercial indicators with nps, mystery shopping and training data to highlight areas for improvement across the customer journey.work with cross-functional teams to translate findings into practical recommendations, track agreed actions and use ai tools to support analysis and reporting.requirementsdegree in economics, business, statistics, marketing, management, engineering or a related field,
preferably with a focus on business or customer analytics.2-4 years of experience in customer insights, crm analytics or omnichannel business analysis, preferably within fashion or luxury.ability to connect different data sources, interpret customer and retail kpis and communicate clear business recommendations.advanced excel and powerpoint skills; practical experience with power bi or similar tools; working knowledge of crm systems and customer analytics platforms.proficiency in ai tools such as chatgpt or claude to support analysis and reporting.strong attention to detail, collaborative approach and excellent written and spoken english.what we offerccnl industriasalary gross annual €35 000flexible time and smart workingmeal vouchershigh-impact role within a fashion brand with strong creative identity and international reachinternational environment, hybrid work modellocation: milan (mi), italy. contract type: to be defined.
preferably with a focus on business or customer analytics.2-4 years of experience in customer insights, crm analytics or omnichannel business analysis, preferably within fashion or luxury.ability to connect different data sources, interpret customer and retail kpis and communicate clear business recommendations.advanced excel and powerpoint skills; practical experience with power bi or similar tools; working knowledge of crm systems and customer analytics platforms.proficiency in ai tools such as chatgpt or claude to support analysis and reporting.strong attention to detail, collaborative approach and excellent written and spoken english.what we offerccnl industriasalary gross annual €35 000flexible time and smart workingmeal vouchershigh-impact role within a fashion brand with strong creative identity and international reachinternational environment, hybrid work modellocation: milan (mi), italy. contract type: to be defined.