Product support engineer
Opportunity overview at teradyne robotics you will play a key role in a fast-growing, innovative industry working with advanced technologies and market-leading products from universal robots and mobile industrial robots. you will contribute to maintaining and strengthening our leading position in collaborative and autonomous mobile robots, supporting customers and partners to ensure reliable, safe and efficient operation of our solutions.responsibilitiestake full ownership of assigned support cases and drive them to resolution, ensuring high technical quality and customer satisfaction.troubleshoot and resolve complex technical issues both remotely and onsite, delivering an excellent customer experience.deliver technical training sessions to partners and customers.stay up to date with the latest product releases, software updates, features and technical documentation across mir and ur portfolios.prioritize work effectively based on case severity and active kpis.travel up to 30% of the time,
including planned and occasional short-notice trips.what you bringbsc in engineering, electronics, robotics, mechatronics or similar.1-3 years of experience in technical support, r&d; or a comparable technical role.strong troubleshooting skills with a proactive, solution-oriented mindset.ability to work independently while managing multiple priorities.team-oriented attitude and ability to thrive in a fast-paced international environment.excellent communication skills in english; french and/or spanish are a plus.solid general it skills; familiarity with linux os, wi-fi, lan and basic networking is a plus.hands-on experience with collaborative robots and/or autonomous mobile robots.previous experience in production environments such as factories, warehouses or industrial facilities.
including planned and occasional short-notice trips.what you bringbsc in engineering, electronics, robotics, mechatronics or similar.1-3 years of experience in technical support, r&d; or a comparable technical role.strong troubleshooting skills with a proactive, solution-oriented mindset.ability to work independently while managing multiple priorities.team-oriented attitude and ability to thrive in a fast-paced international environment.excellent communication skills in english; french and/or spanish are a plus.solid general it skills; familiarity with linux os, wi-fi, lan and basic networking is a plus.hands-on experience with collaborative robots and/or autonomous mobile robots.previous experience in production environments such as factories, warehouses or industrial facilities.