Back Office & Tour operations Staff
Back Office & Museum Operations
Company: Italy Pass Tours
Location: Florence, Italy (On-Site Only — No Remote/Hybrid)
Employment Type: Full-Time
Industry: Tourism | Museums | Ticketing
About UsWe are Italy Pass Tours, a young, dynamic, and fast-growing team operating in the heart of Florence. We are passionate about delivering top-tier travel experiences to visitors from around the globe. We are expanding our team and looking for a competitive, enthusiastic team player who is eager to dive deep into the tourism industry.
Position OverviewWe are seeking an experienced Back Office & Museum Operations Staff to join our team on-site in Florence.
In this role, you will play a key part in managing day-to-day museum ticketing, operational logistics, and bookings. While a strong background in museum operations is ideal, if you are a quick learner with strong computer and platform literacy, full training will be provided to bring you up to speed with our specific tools and workflows.
Key Responsibilities
- Manage day-to-day operations for major sites and cultural landmarks, including the Uffizi Gallery, Accademia Gallery, Florence Cathedral (Duomo), and other top Italian attractions.
- Oversee ticketing procedures: handle timed-entry slots, check real-time availability, manage reservations, booking modifications, cancellations, and ticket allocations.
- Handle tour operations, including meeting point coordination, guide scheduling, guest check-ins, and resolving real-time operational issues.
- Manage online booking streams via major OTA platforms (GetYourGuide, Viator, Headout, Tiqets, etc.) and direct reservation systems.
Candidate Qualifications & RequirementsMandatory Requirements:
- Location & Availability: Must be currently based in Florence, Italy (or relocated before the start date) and hold valid authorization to work in Italy. This is strictly a 100% On-Site role (weekends/holidays may be required based on seasonal demand).
- Computer & Platform Literacy: Strong hands-on proficiency with computer systems, software, and booking platforms is essential.
- Language: Fluent English (written and spoken) is required. Italian language skills are NOT mandatory.
- Experience: Experience in museum back-office operations, ticketing, or tour operations is preferred.
- Platform Experience: Familiarity with tour reservation software (e.g., Rezdy, Bokun) and Online Travel Agencies (OTAs) like GetYourGuide or Viator is highly desirable.
Soft Skills & Mindset:
- High energy, competitive drive, and enthusiasm for the tourism sector.
- Strong team player who thrives in a collaborative, fast-paced setting.
- Outstanding problem-solving skills, detail orientation, and ability to handle live operational flow.
- Quick Learner: Willingness and speed to adapt to new platforms and software (training provided).
Important Application Notice
- Strictly On-Site: We do not hire for remote or hybrid work. Candidates must be local to Florence. (if you dont live in Florence, please dont send your CV)
- Verification: Candidates should be prepared to demonstrate or detail their experience with booking platforms, software tools, and museum operations during the interview process.
What We Offer
- Full-time, stable employment in central Florence.
- Comprehensive Training: Clear onboarding and hands-on guidance for our platforms and reservation channels.
- Competitive Salary: Commensurate with experience and skill set.
- Vibrant Culture: A young, dynamic, international team environment with genuine opportunities for growth within the tourism sector.
How to Apply
Ready to take the next step in your travel career? Submit your CV in English directly through Indeed today! you may also send a cover letter along with your CV to (email hidden)
Job Type: Full-time
Pay: €1,300.00 - €1,450.00 per month
Application Question(s):
- Valid working permit in Italy is mandatory
Work Location: In person
Company: Italy Pass Tours
Location: Florence, Italy (On-Site Only — No Remote/Hybrid)
Employment Type: Full-Time
Industry: Tourism | Museums | Ticketing
About UsWe are Italy Pass Tours, a young, dynamic, and fast-growing team operating in the heart of Florence. We are passionate about delivering top-tier travel experiences to visitors from around the globe. We are expanding our team and looking for a competitive, enthusiastic team player who is eager to dive deep into the tourism industry.
Position OverviewWe are seeking an experienced Back Office & Museum Operations Staff to join our team on-site in Florence.
In this role, you will play a key part in managing day-to-day museum ticketing, operational logistics, and bookings. While a strong background in museum operations is ideal, if you are a quick learner with strong computer and platform literacy, full training will be provided to bring you up to speed with our specific tools and workflows.
Key Responsibilities
- Manage day-to-day operations for major sites and cultural landmarks, including the Uffizi Gallery, Accademia Gallery, Florence Cathedral (Duomo), and other top Italian attractions.
- Oversee ticketing procedures: handle timed-entry slots, check real-time availability, manage reservations, booking modifications, cancellations, and ticket allocations.
- Handle tour operations, including meeting point coordination, guide scheduling, guest check-ins, and resolving real-time operational issues.
- Manage online booking streams via major OTA platforms (GetYourGuide, Viator, Headout, Tiqets, etc.) and direct reservation systems.
Candidate Qualifications & RequirementsMandatory Requirements:
- Location & Availability: Must be currently based in Florence, Italy (or relocated before the start date) and hold valid authorization to work in Italy. This is strictly a 100% On-Site role (weekends/holidays may be required based on seasonal demand).
- Computer & Platform Literacy: Strong hands-on proficiency with computer systems, software, and booking platforms is essential.
- Language: Fluent English (written and spoken) is required. Italian language skills are NOT mandatory.
- Experience: Experience in museum back-office operations, ticketing, or tour operations is preferred.
- Platform Experience: Familiarity with tour reservation software (e.g., Rezdy, Bokun) and Online Travel Agencies (OTAs) like GetYourGuide or Viator is highly desirable.
Soft Skills & Mindset:
- High energy, competitive drive, and enthusiasm for the tourism sector.
- Strong team player who thrives in a collaborative, fast-paced setting.
- Outstanding problem-solving skills, detail orientation, and ability to handle live operational flow.
- Quick Learner: Willingness and speed to adapt to new platforms and software (training provided).
Important Application Notice
- Strictly On-Site: We do not hire for remote or hybrid work. Candidates must be local to Florence. (if you dont live in Florence, please dont send your CV)
- Verification: Candidates should be prepared to demonstrate or detail their experience with booking platforms, software tools, and museum operations during the interview process.
What We Offer
- Full-time, stable employment in central Florence.
- Comprehensive Training: Clear onboarding and hands-on guidance for our platforms and reservation channels.
- Competitive Salary: Commensurate with experience and skill set.
- Vibrant Culture: A young, dynamic, international team environment with genuine opportunities for growth within the tourism sector.
How to Apply
Ready to take the next step in your travel career? Submit your CV in English directly through Indeed today! you may also send a cover letter along with your CV to (email hidden)
Job Type: Full-time
Pay: €1,300.00 - €1,450.00 per month
Application Question(s):
- Valid working permit in Italy is mandatory
Work Location: In person