Junior UX Researcher — Hybrid/Omnichannel Insights
pZEISS Group in Castiglione Olona, Italy, is seeking a junior UX researcher to join our omnichannel customer experience team. You will lead qualitative and quantitative studies, measure customer satisfaction with metrics like NPS and CES, and present insights to stakeholders across marketing, sales, customer care, IT and digital. /ppYou will develop personas, map journeys, and support journey optimization for digital platforms and self-service solutions, promoting human-centered design and design /p #J-18808-Ljbffr