Customer Engagement Partner -Ibd Centro
At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at .Sebbene l'esperienza professionale e le qualifiche siano fondamentali per questo ruolo, si assicuri di verificare di possedere le soft skill preferenziali, se richieste, prima di candidarsi.As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.Job Function:Pharmaceutical SalesJob Sub Function:Sales – Immunology (Commission)Job Category:ProfessionalAll Job Posting Locations:Milano, ItalyJob Description:The Customer Engagement Partner -IBD Centro (Emilia Romagna, Toscana, Umbria, Marche, Abruzzo, Molise and Sicilia) is responsible for enhancing the quality and impact of engagement with a defined group of healthcare professionals.The role focuses on building trusted relationships, generating actionable insights, and supporting the consistent activation of disease education in close collaboration with cross-functional teams, in a compliant manner.The role reports directly to the Product Manager, ensuring strong alignment between field and brand strategy. This role will cover South Italy: Abruzzo, Marche, Sicilia, Puglia, Calabria.Key Responsibilities1. Customer Engagement & KOL ManagementIdentify, develop, and maintain professional relationships with national and regional healthcare professionals (including KOLs)Deliver structured, high-value interactions aligned with customer needs and portfolio prioritiesDevelop engagement plans and contribute to customer segmentation and targeting activitiesMonitor customer perspectives on clinical practice and evolving treatment patterns,
and provide structured feedback to internal stakeholdersAct as a key point of contact to ensure appropriate and compliant customer support2. Disease Education & Narrative ActivationSupport the consistent use and adaptation of approved disease education materialsReinforce key scientific and educational messages during customer interactions, within compliance guidelinesCollaborate on the refinement of disease education approaches and materials based on field feedback3. Educational Initiatives & Program SupportSupport the identification and engagement of healthcare professionals for educational initiatives (e.G. speaker programs, advisory boards, training activities)Contribute to the execution of approved educational programs and eventsProvide feedback on program effectiveness to support continuous improvementCollaborate with internal stakeholders to ensure scientific and compliance alignment4. Cross-Functional CollaborationWork closely with Marketing, Medical Affairs, and Sales teams to ensure a coordinated approach to customer engagementAlign, where appropriate, with Medical field roles (e.G. MSLs) on complementary activities with shared customersContribute to the translation of strategy into effective field execution5. Strategic Contribution & Opportunity IdentificationIdentify opportunities to improve engagement quality within assigned geographies or customer segmentsSupport the identification of emerging stakeholders (e.G. future clinical leaders)Contribute to the continuous evolution of customer engagement models and practicesSkills & CompetenciesStrong interpersonal and communication skillsAbility to actively listen, interpret,
and synthesize informationAnalytical mindset with ability to translate insights into actionCross-functional collaboration and stakeholder managementSound judgment and adaptability in a dynamic environmentUnderstanding of compliance frameworks governing the pharmaceutical industryQualificationsRequiredUniversity degree in a scientific disciplineExperience in the pharmaceutical industry of around 1-3 years (e.G. field, marketing or related roles)Fluency in English and ItalianPreferredExperience in customer-facing or cross-functional rolesMaster in pharma marketing is considered a plusAdditional NotesMeasured on engagement quality, coverage, frequency, and insight contribution.Eligible for variable compensation (commission/bonus) linked to selected KPIs (e.G. engagement effectiveness, insight impact, contribution to brand activation).Required Skills:Preferred Skills:Account Management, Business Behavior, Clinical Experience, Competitive Landscape Analysis, Cross-Functional Collaboration, Cultural Competence, Customer Centricity, Data Savvy, Developing Partnerships, Immunology, Market Knowledge, Pharmaceutical Industry, Pharmaceutical Sales Marketing, Problem Solving, Product Knowledge, Sales, Sales Enablement, Sales Trend Analysis, Strategic Sales PlanningThe anticipated base pay range for this position is:€41.400,00 - €65.665,00Benefits:In addition to base pay, we offer the following benefits*: an annual premio with set target (% of pay) depending on pay grade / location, where the actual amount is based on the employees’ and companies’ performance of the previous calendar year, or sales commissions. Moreover, we offer vacation days, parental leave for a minimum of 12 weeks, bereavement leave, caregiver leave, volunteer leave, well-being reimbursement, programs for financial, physical and mental health. We also offer service anniversary and recognition awards, and subject to the terms of their respective plans, employees - and in some location’s eligible dependents - can participate in several insurance plans. For more information, visit Employee benefits | Supporting well-being & career growth | Johnson & Johnson Careers.*This is for informative purposes only. xysqume Amounts and actual benefits may vary by location and are subject to change.#J-18808-Ljbffr
and provide structured feedback to internal stakeholdersAct as a key point of contact to ensure appropriate and compliant customer support2. Disease Education & Narrative ActivationSupport the consistent use and adaptation of approved disease education materialsReinforce key scientific and educational messages during customer interactions, within compliance guidelinesCollaborate on the refinement of disease education approaches and materials based on field feedback3. Educational Initiatives & Program SupportSupport the identification and engagement of healthcare professionals for educational initiatives (e.G. speaker programs, advisory boards, training activities)Contribute to the execution of approved educational programs and eventsProvide feedback on program effectiveness to support continuous improvementCollaborate with internal stakeholders to ensure scientific and compliance alignment4. Cross-Functional CollaborationWork closely with Marketing, Medical Affairs, and Sales teams to ensure a coordinated approach to customer engagementAlign, where appropriate, with Medical field roles (e.G. MSLs) on complementary activities with shared customersContribute to the translation of strategy into effective field execution5. Strategic Contribution & Opportunity IdentificationIdentify opportunities to improve engagement quality within assigned geographies or customer segmentsSupport the identification of emerging stakeholders (e.G. future clinical leaders)Contribute to the continuous evolution of customer engagement models and practicesSkills & CompetenciesStrong interpersonal and communication skillsAbility to actively listen, interpret,
and synthesize informationAnalytical mindset with ability to translate insights into actionCross-functional collaboration and stakeholder managementSound judgment and adaptability in a dynamic environmentUnderstanding of compliance frameworks governing the pharmaceutical industryQualificationsRequiredUniversity degree in a scientific disciplineExperience in the pharmaceutical industry of around 1-3 years (e.G. field, marketing or related roles)Fluency in English and ItalianPreferredExperience in customer-facing or cross-functional rolesMaster in pharma marketing is considered a plusAdditional NotesMeasured on engagement quality, coverage, frequency, and insight contribution.Eligible for variable compensation (commission/bonus) linked to selected KPIs (e.G. engagement effectiveness, insight impact, contribution to brand activation).Required Skills:Preferred Skills:Account Management, Business Behavior, Clinical Experience, Competitive Landscape Analysis, Cross-Functional Collaboration, Cultural Competence, Customer Centricity, Data Savvy, Developing Partnerships, Immunology, Market Knowledge, Pharmaceutical Industry, Pharmaceutical Sales Marketing, Problem Solving, Product Knowledge, Sales, Sales Enablement, Sales Trend Analysis, Strategic Sales PlanningThe anticipated base pay range for this position is:€41.400,00 - €65.665,00Benefits:In addition to base pay, we offer the following benefits*: an annual premio with set target (% of pay) depending on pay grade / location, where the actual amount is based on the employees’ and companies’ performance of the previous calendar year, or sales commissions. Moreover, we offer vacation days, parental leave for a minimum of 12 weeks, bereavement leave, caregiver leave, volunteer leave, well-being reimbursement, programs for financial, physical and mental health. We also offer service anniversary and recognition awards, and subject to the terms of their respective plans, employees - and in some location’s eligible dependents - can participate in several insurance plans. For more information, visit Employee benefits | Supporting well-being & career growth | Johnson & Johnson Careers.*This is for informative purposes only. xysqume Amounts and actual benefits may vary by location and are subject to change.#J-18808-Ljbffr