Cards Manager Operations
INGSi candidi (facendo clic sul pulsante apposito) dopo aver controllato tutte le informazioni di lavoro riportate di seguito.Cards Manager OperationsOct 19, 2026ING Bank N.V. is looking for a Cards Manager OperationsActivitiesLead the day-to-day operational management of ING payment card products across their lifecycle, including debit, credit, prepaid and business cards.Coordinate operational processes for card issuance, activation, maintenance, blocking, replacement, disputes, chargebacks, compromised cards and customer requests.Oversee operational controls, reconciliations, service requests, exception handling and the remediation of data or processing misalignments.Monitor service quality, volumes, backlogs, incidents and operational performance, translating data into clear management reporting and improvement actions.Work closely with Product, IT, Risk, Compliance, Anti-Fraud, Customer Care and other Operations teams on process changes, regulatory initiatives and card-related projects.Manage operational relationships with external providers and processors, including service reviews, SLA/KPI monitoring, issue escalation and continuity requirements.ResponsibilitiesProvide people leadership, set priorities, allocate capacity and support the professional development of the Cards Operations team.Ensure card operations are executed accurately, within agreed service levels and in line with internal procedures, regulatory requirements and customer-protection standards.Own the operational risk and control framework for the area, ensuring controls are performed, evidenced and improved when gaps or incidents emerge.Act as the main operational point of contact for card-related topics, representing Operations in projects, audits, risk assessments and management forums.Drive root-cause analysis and sustainable remediation of incidents, recurring defects, customer-impacting issues and operational inefficiencies.Sponsor simplification, automation and data-driven process improvements while maintaining effective fallback and business-continuity arrangements.Provide effective oversight of outsourced activities and third parties, including performance, governance, information security, operational resilience and exit-readiness requirements.Promote a customer-focused,
collaborative and accountable way of working, aligned with ING values and the Orange Code.Required skillsAt least 5 years of experience in cards, payments or banking operations, including coordination or people-management responsibilitiesAbility to manage critical situations through good decision-making skillsDegree in Economics, Finance, Business Administration, Engineering, Law or a comparable fieldFluent Italian and a good command of English, both written and spokenStrong knowledge of payment-card operations, end-to-end card lifecycle, disputes and chargebacks, fraud-related processes, operational risk, controls and third-party governanceKnowledge of card-processing and banking platforms; Experience with reporting and data-visualisation tools is an advantageStrong leadership, stakeholder-management and communication skills, with the ability to work across Operations, Product, IT and control functionsData-driven mindset, structured problem solving and the ability to turn operational evidence into clear decisions and prioritiesAbility to manage critical situations through sound judgement, ownership and effective escalation.Working hoursFull time (37 hours per week)Applicable Collective Labour AgreementNational Collective Labour Agreement for employees in the credit sector (NCLA)Starting annual base salary60.000€Variable remunerationin line with the applicable remuneration policies (with a target based on the role, outcomes linked to the Group, Business line/function and individual performance)Our compensation approach is built on objective, gender-neutral criteria aligned with the role’s core requirements. That said, we believe talent goes beyond any framework: your total reward package will be tailored to reflect your unique experience, skills, and potential,
ensuring we fully recognize the value you bring.The benefits of joining INGFlexible Smart WorkingCompetitive base salaries and performance-based bonusesMeal vouchers and corporate restaurant and barHealth insurance and Accident insurancePension fund and welfare planDiverse cultures & Innovative mindsetsInternational Environnent and Talent ProgramCommitment to sustainabilityLots of training development opportunities to help you growLots of moments dedicated to physical and mental well-beingA special day off when it is your birthday: we call it #doyourbirthday!And of course, we can’t forget free water & coffee at the office!About INGING offers many opportunities to build a diverse and rewarding career. You will be joining an international innovative digital bank, the first in Italy to adopt a fully flexible lavoro da remoto model, and you will be working in a stimulating environment where you can grow both as an individual and as a professional. Our purpose - empowering people to stay a step ahead in life and in business - represents our belief in people’s potential. We don’t judge, coach or to tell people how to live their lives. We empower people and businesses to realize their own vision for a better future.#doyourthing is our brand direction with us each and every day. It is how we articulate our purpose and our promise to make banking frictionless to the world. xysqume ‘do your thing’ is about people being free to live the life they want to live, knowing that they will make their world a little better for it.Our CommitmentDiversity is a fundamental element of our corporate culture, and we are fully committed to creating a safe and inclusive environment, based on mutual respect and the value of diversity, offering equal job opportunities to all qualified candidates.Banking Credit Intermediation Financial ServicesCompany size 10,001+ employeesCompany type Public companyTotal funding $3.9B Post IPO DebtTeam growthMomentumTeam growth3% in 12 mo33,879 employees on LinkedInEmployee experienceWhat it’s like inside4.06,675 reviews83% would recommendCulture & values4.1Work-life balance4.2Career opportunities3.7Compensation & benefits3.9Funding historyPost IPO Debt - European Investment Bank $400MApr 2026Post IPO Debt $3.5BApr 2025Where they workHeadquarters Amsterdam, North Holland#J-18808-Ljbffr
collaborative and accountable way of working, aligned with ING values and the Orange Code.Required skillsAt least 5 years of experience in cards, payments or banking operations, including coordination or people-management responsibilitiesAbility to manage critical situations through good decision-making skillsDegree in Economics, Finance, Business Administration, Engineering, Law or a comparable fieldFluent Italian and a good command of English, both written and spokenStrong knowledge of payment-card operations, end-to-end card lifecycle, disputes and chargebacks, fraud-related processes, operational risk, controls and third-party governanceKnowledge of card-processing and banking platforms; Experience with reporting and data-visualisation tools is an advantageStrong leadership, stakeholder-management and communication skills, with the ability to work across Operations, Product, IT and control functionsData-driven mindset, structured problem solving and the ability to turn operational evidence into clear decisions and prioritiesAbility to manage critical situations through sound judgement, ownership and effective escalation.Working hoursFull time (37 hours per week)Applicable Collective Labour AgreementNational Collective Labour Agreement for employees in the credit sector (NCLA)Starting annual base salary60.000€Variable remunerationin line with the applicable remuneration policies (with a target based on the role, outcomes linked to the Group, Business line/function and individual performance)Our compensation approach is built on objective, gender-neutral criteria aligned with the role’s core requirements. That said, we believe talent goes beyond any framework: your total reward package will be tailored to reflect your unique experience, skills, and potential,
ensuring we fully recognize the value you bring.The benefits of joining INGFlexible Smart WorkingCompetitive base salaries and performance-based bonusesMeal vouchers and corporate restaurant and barHealth insurance and Accident insurancePension fund and welfare planDiverse cultures & Innovative mindsetsInternational Environnent and Talent ProgramCommitment to sustainabilityLots of training development opportunities to help you growLots of moments dedicated to physical and mental well-beingA special day off when it is your birthday: we call it #doyourbirthday!And of course, we can’t forget free water & coffee at the office!About INGING offers many opportunities to build a diverse and rewarding career. You will be joining an international innovative digital bank, the first in Italy to adopt a fully flexible lavoro da remoto model, and you will be working in a stimulating environment where you can grow both as an individual and as a professional. Our purpose - empowering people to stay a step ahead in life and in business - represents our belief in people’s potential. We don’t judge, coach or to tell people how to live their lives. We empower people and businesses to realize their own vision for a better future.#doyourthing is our brand direction with us each and every day. It is how we articulate our purpose and our promise to make banking frictionless to the world. xysqume ‘do your thing’ is about people being free to live the life they want to live, knowing that they will make their world a little better for it.Our CommitmentDiversity is a fundamental element of our corporate culture, and we are fully committed to creating a safe and inclusive environment, based on mutual respect and the value of diversity, offering equal job opportunities to all qualified candidates.Banking Credit Intermediation Financial ServicesCompany size 10,001+ employeesCompany type Public companyTotal funding $3.9B Post IPO DebtTeam growthMomentumTeam growth3% in 12 mo33,879 employees on LinkedInEmployee experienceWhat it’s like inside4.06,675 reviews83% would recommendCulture & values4.1Work-life balance4.2Career opportunities3.7Compensation & benefits3.9Funding historyPost IPO Debt - European Investment Bank $400MApr 2026Post IPO Debt $3.5BApr 2025Where they workHeadquarters Amsterdam, North Holland#J-18808-Ljbffr