Executive Housekeeper
Located on the pristine south-eastern coast of Mauritius, Constance Le Chaland offers a unique workplace in a preserved natural environment. The hotel features contemporary architecture, light-filled spaces and amazing ocean views that naturally inspire calm and serenity. Surrounded by white sandy beaches and a peaceful coastal atmosphere, it provides teams with an environment that encourages collaboration, learning and pride in delivering a refined hospitality experience. - Customer Service - Work with the appropriate departments of the hotel to obtain and disseminate all relevant information concerning arriving guests and with his team prepare guests‘stays meticulously. - Ensure that standards of excellence in customer service are maintained and regularly updated. - Develop changes in products and services in response to customer requirements and evaluate against their improvement to the service. - Ensure that guest’s expectations are anticipated, met at all times and even regularly exceeded. - Monitor guests’ satisfaction throughout their stays and take appropriate steps and immediate corrective measures where necessary. - Deal with all guests’ queries and complaints swiftly and efficiently. - Maintenance of facilities - With the Maintenance Manager of the hotel, set-up and monitor a proper preventive maintenance program in order to ensure that the grounds, buildings and equipments and their dependencies are always meticulously maintained in excellent running order at all times. - Ensure that any breakdown of equipment and services are immediately reported and dealt with swiftly and efficiently. - Ensure that in the context of the operations, all standards of management for the environment and its related legislation are strictly observed. - Human Resources - Through proper communication ensure that staff members have all the information they require in order to provide excellent customer service at all times.
- Ensure that all sections have the appropriate staffing levels for efficient operations while achieving set employee productivity targets. - Constantly monitor staff morale to ensure that the personnel is kept in an appropriate state of discipline, motivation and commitment to the objectives of the organization at all times. - Ensure that the personnel receives appropriate and adequate training in order to achieve the desirable level of performance in the execution of their duties. - Regularly appraise his immediate collaborators in order to feedback to them essential information to enable them to constantly improve their performance. - Implement Disciplinary and grievance procedures in conjunction with the Human Resources Department. - Create the necessary conditions for productive work, and working, evaluated to achieve objectives to satisfy qualities and standards of performance. - Use effectively, monitor and control manpower and natural resources to balance both budgetary requirements and customer needs. - Enforce adherence of employees to the dress, appearance and conduct codes established by the hotel. - Reporting - Regularly participate in management and coordination meetings organized by the General Manager or his representative as required. - Report on the administration and operation of the department on a regular basis as per established policies. - Safety Practices - Ensure and maintain that Health and Safety practices are followed at all times. - Adhere to fire alarm or any emergency statutory procedures in the event of fire. - Promote Energy efficiency and environment and identify improvement to support the Green Globe Policy. - Budget monitoring and Control - Ensure that all Hotels Constance financial control Policies and Procedures are strictly adhered to. - Through constant monitoring, ensure that all elements of costs are kept within acceptable limits and initiate any corrective measures whenever necessary (Expenditure &, Opex &, Uniform). - Control the inventory of linen supplies, amenities and uniforms. vetrinabakeca
- Ensure that all sections have the appropriate staffing levels for efficient operations while achieving set employee productivity targets. - Constantly monitor staff morale to ensure that the personnel is kept in an appropriate state of discipline, motivation and commitment to the objectives of the organization at all times. - Ensure that the personnel receives appropriate and adequate training in order to achieve the desirable level of performance in the execution of their duties. - Regularly appraise his immediate collaborators in order to feedback to them essential information to enable them to constantly improve their performance. - Implement Disciplinary and grievance procedures in conjunction with the Human Resources Department. - Create the necessary conditions for productive work, and working, evaluated to achieve objectives to satisfy qualities and standards of performance. - Use effectively, monitor and control manpower and natural resources to balance both budgetary requirements and customer needs. - Enforce adherence of employees to the dress, appearance and conduct codes established by the hotel. - Reporting - Regularly participate in management and coordination meetings organized by the General Manager or his representative as required. - Report on the administration and operation of the department on a regular basis as per established policies. - Safety Practices - Ensure and maintain that Health and Safety practices are followed at all times. - Adhere to fire alarm or any emergency statutory procedures in the event of fire. - Promote Energy efficiency and environment and identify improvement to support the Green Globe Policy. - Budget monitoring and Control - Ensure that all Hotels Constance financial control Policies and Procedures are strictly adhered to. - Through constant monitoring, ensure that all elements of costs are kept within acceptable limits and initiate any corrective measures whenever necessary (Expenditure &, Opex &, Uniform). - Control the inventory of linen supplies, amenities and uniforms. vetrinabakeca