Global Training & Knowledge Leader
Fine Foods & Pharmaceuticals N.T.M. S.p.A.
seeks an experienced Training & Knowledge Management professional to develop and implement an international framework spanning governance, processes, and KPIs. You will analyze performance data to optimize first contact resolution and customer satisfaction by elevating agent performance and training, while transforming local standards into scalable global CCM practices.
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seeks an experienced Training & Knowledge Management professional to develop and implement an international framework spanning governance, processes, and KPIs. You will analyze performance data to optimize first contact resolution and customer satisfaction by elevating agent performance and training, while transforming local standards into scalable global CCM practices.
#J-18808-Ljbffr