Client Care Representative | Clinical Administration | Como & Nedlands
pIn a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, we – through our core business brands Phonak, Unitron, Hansaton, Advanced Bionics and AudioNova – develop, manufacture and distribute solutions that push the limits of technology and redefine the future of our industry. /p pNedlands, Australia /p pbLove interacting with people and providing 5-star customer service? /b /p pbHave an eye for detail and enjoy keeping essential admin processes running smoothly? /b /p pbWant to make a difference in people's lives and work in a role with purpose and potential? /b /p pWe have a great opportunity for a dedicated and hands‑on customer service/admin professional at our hearing clinics in bComo and Nedlands, WA. /b /p pYou will play an important role within our business providing exceptional service to our predominantly older clientele and helping them manage their hearing health in this diverse client facing role.Full training and ongoing support provided. /p pbThis is a permanent full‑time position working 5 days per week, Monday to Friday 9:00 am to 5:00 pm on a fixed roster - 2 days in Como and 3 days in Nedlands. /b /p pIf you're someone who enjoys combining admin with client service, loves building relationships and helping others and is looking to grow with a supportive team, please read on. /p pbWho are we? /b /p pAt Connect Hearing, we believe better hearing helps people stay connected to the people, moments and experiences that matter most. /p pWith more than 180 clinics across Australia,
our teams support thousands of people every day to improve their hearing and quality of life. We combine expert hearing care with a genuine commitment to providing an exceptional client experience. /p pAs part of Sonova, a global leader in innovative hearing care solutions, we’re connected to a worldwide team united by a shared purpose: helping people enjoy the delight of hearing. /p pIf you’re looking for a career where your work can make a real difference, we’d love you to join us. /p pbWhat will you be doing? /b /p ul liWelcoming our clients and managing their experience for optimal outcomes /li liScheduling and confirming appointments for our clients /li liProviding administrative support to our Clinicians (Audiologists/Audiometrists) /li liEfficiently managing the day-to-day operations of our clinics, including opening and closing procedures /li liManaging the clinic phone line and shared email inbox /li liBilling our clients correctly and taking a range of payments /li liLearning and competently using a range of software and applications /li /ul pbWhat do you need to be successful in this role? /b /p ul liPrior experience in face to face customer service and/or administration role /li liA passion for delivering an amazing client experience /li liGreat communication and active listening skillsResilience,
self-motivation and lots of energy /li liExcellent organisational and time management skills /li liAbility to work autonomously and effectively within a team /li liFocus on results and the best possible outcomes for both our clinic and our clients /li liAn interest in learning about features and basic repair/maintenance of hearing aids /li liAvailability and willingness to travel between our Nedlands and Como clinic locations as part of a fixed weekly roster /li /ul pbWhat's in it for you? /b /p ul liCompetitive remuneration package including base salary plus monthly performance bonuses /li liSalary packaging options /li liAccess to discounts from over 500 retailers across Australia via our Employee Enrichment Hub /li liGenerous employee discounts on Sonova Products for yourself and your family /li liOnline Wellbeing Centre Employee Assistance Program (EAP) /li liAccess to the LinkedIn Learning Platform /li liOpportunity to grow and develop in your role and beyond /li liA values driven and people-centered culture /li liBeing a part of a dynamic and supportive team with a company that is at the forefront of innovation in the hearing industry /li liA genuinely rewarding role with purpose and meaning /li /ul pbInterested in joining us? /b /p pIf this sounds like the right opportunity for you, we’d love to hear from you. /p p#LI-AK2 /p h3Sonova is an equal opportunity employer /h3 pWe team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status. /p #J-18808-Ljbffr
our teams support thousands of people every day to improve their hearing and quality of life. We combine expert hearing care with a genuine commitment to providing an exceptional client experience. /p pAs part of Sonova, a global leader in innovative hearing care solutions, we’re connected to a worldwide team united by a shared purpose: helping people enjoy the delight of hearing. /p pIf you’re looking for a career where your work can make a real difference, we’d love you to join us. /p pbWhat will you be doing? /b /p ul liWelcoming our clients and managing their experience for optimal outcomes /li liScheduling and confirming appointments for our clients /li liProviding administrative support to our Clinicians (Audiologists/Audiometrists) /li liEfficiently managing the day-to-day operations of our clinics, including opening and closing procedures /li liManaging the clinic phone line and shared email inbox /li liBilling our clients correctly and taking a range of payments /li liLearning and competently using a range of software and applications /li /ul pbWhat do you need to be successful in this role? /b /p ul liPrior experience in face to face customer service and/or administration role /li liA passion for delivering an amazing client experience /li liGreat communication and active listening skillsResilience,
self-motivation and lots of energy /li liExcellent organisational and time management skills /li liAbility to work autonomously and effectively within a team /li liFocus on results and the best possible outcomes for both our clinic and our clients /li liAn interest in learning about features and basic repair/maintenance of hearing aids /li liAvailability and willingness to travel between our Nedlands and Como clinic locations as part of a fixed weekly roster /li /ul pbWhat's in it for you? /b /p ul liCompetitive remuneration package including base salary plus monthly performance bonuses /li liSalary packaging options /li liAccess to discounts from over 500 retailers across Australia via our Employee Enrichment Hub /li liGenerous employee discounts on Sonova Products for yourself and your family /li liOnline Wellbeing Centre Employee Assistance Program (EAP) /li liAccess to the LinkedIn Learning Platform /li liOpportunity to grow and develop in your role and beyond /li liA values driven and people-centered culture /li liBeing a part of a dynamic and supportive team with a company that is at the forefront of innovation in the hearing industry /li liA genuinely rewarding role with purpose and meaning /li /ul pbInterested in joining us? /b /p pIf this sounds like the right opportunity for you, we’d love to hear from you. /p p#LI-AK2 /p h3Sonova is an equal opportunity employer /h3 pWe team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status. /p #J-18808-Ljbffr