IT Support Coordinator — ITIL, ITSM,-
Almaviva Group in Lombardy (Ispra) seeks an IT Service Management specialist to organize, implement, and maintain IS support processes, coordinating L1–L3 teams to ensure timely incident resolution.
You will apply ITIL v4 practices, work with ServiceNow for incident management, and utilize Confluence/SharePoint/Teams for knowledge sharing and documentation. Collaboration with development and inventory teams is required.
You will apply ITIL v4 practices, work with ServiceNow for incident management, and utilize Confluence/SharePoint/Teams for knowledge sharing and documentation. Collaboration with development and inventory teams is required.