Night Auditor
SanClementePalaceVeniceisafive-starluxuryurbanresortlocatedonaprivateisland,justtenminutesfromPiazzaSanMarcoviacomplimentaryboat.WiththeSanClementeChurch,top-notcheventspaces,award-winningdining,spa,pool,sportsfacilitiesandaKid'sClub,unforgettableexperiencesawaitourGuestsinthenumber#1HotelinVeniceand#20intheworldasawardedthisyear.TruetothevaluesoftheSanClementePalacefamily,inwhichourcompanyisrooted,wearecommittedeachdaytoprotectingtheplanet,theterritoryandfirstandforemostpeople,withconcretegestures,evensmallones,tobeputintopracticedaily.
Wearelookingfor:JOBTITLE:NightAuditorDEPARTMENT:FrontOffice
NATIONALITY:EligibleforaworkingpermitinItaly
EDUCATION:HospitalityManagementDegreeorequivalentinanyrelatedfieldsuchasAdministrationorTourismManagement
EXPERIENCE:Tofilltheposition,werequire:2yearsexperienceinaFrontOfficereceptionlevelpositionPreviousexperiencewithcashieringpreferablyinafivestarinternationalhotel
LANGUAGE:AbilitytoworkandcommunicateinamultinationalenvironmentItalian-excellentoralandwrittenskillsEnglish-excellentoralandwrittenskillsAdditionallanguage-beneficial
COMPETENCIES:Includetheskillsthecandidatemusthavetofillthisposition:CommunicationskillsComplainthandlingskills
TECHNICALCOMPETENCIES:-Computerliteracyadaptedtothefieldoftraining:-ComprehensiveOperaCloudknowledge-MicrosoftExcelandStatisticalknowledgeSCOPEResponsibleforconductingallnightlyaudit-relateddutieswhileoperatingthehotelfrontdesksystemsforPBX,reservations,andcheck-in/check-outinaccordancewithKempinskistandardsforquality,cleanliness,guestsatisfaction,andsafetyandsecurity.Theyareresponsibleforthesmoothrunningofthefrontdeskrelateddepartmentsduringthenight.OVERALLOBJECTIVESThejoboftheNightAuditorisexecutedsatisfactorilywhen:1.Securityandcomfortofguestsisensuredatalltimes.2.Revenues,ExpensesandProfitarecloselymonitoredandbudgetedfigures(over)-achieved.3.Dayendclosingisdoneproperly.4.FinancialPoliciesandProceduresaresupportedandfollowed.5.LQA(LeadingQualityAssurance)auditresultsare85%andabove.6.CSS(CustomerSatisfactionSurvey)resultsareratedonanaveragewith"5"andabove.MAINRESPONSIBILITIESI.Processguestregistrations,includingthecomputationandcollectionofpayment.II.Performnightlybalancingofallservicestoensureproperpostingtopropertymanagementsystem.Performnightlybackupofserver.III.Prepareexpresscheckoutfolios.IV.Maintainroomstatusinventory.V.Communicateallpertinentshiftinformationto(NightManager)FrontOfficeManagerandotherdeskstaff.VI.Sendandreceivetelephonecallsandfacsimiles;sortincomingmailandmessages.VII.Maintainknowledgeofkeycompetitors'products.VIII.Ensureeffectivecommunicationandworkingrelationshipwiththeoperationsteamandotherdepartmentsforsuccessandtoensureguestsatisfaction.IX.Ensurepaperworktoguestsandotherdivisionsisprocessedinatimelymanner.X.Processallfinancialtransactions,includingtheverificationandprocessingofcreditcardtransactionsinaccordancewithcompanypoliciesandprocedures.XI.Deliveranyfinancialreportsasrequired.XII.EnsuretimelycompilationFrontOfficereports.XIII.Generate,printanddistributedailyandweeklyreports.XIV.Completeandverifyallauditpaperworkandshiftreports.XV.Provideguestassistancewhilstensuringcompliancewithallfrontofficepolicies,procedures,standardsandsatisfactionofguests'needs.XVI.Participateintrainingprogramsasrequired.XVII.SupportthetraininganddevelopmentinitiativesofHRorotherdepartments.XVIII.Keepabreastofallemergencyprocedures,hotelpromotions,productknowledge,VIParrivals,upcomingeventsandbriefsdirectsubordinatesaccordinglysothatallFrontOfficeteammembersareabletoanswerguestrequestsandquestions.Additionalresponsibilitiesandtaskscanbeaddedatanytimeaccordingtotheneedsofthebusinessandofthehotel.
NATIONALITY: Eligible for a working permit in ItalyEDUCATION: Hospitality Management Degree or equivalent in any related field such as Administration or Tourism ManagementEXPERIENCE: To fill the position, we require:2 years experience in a Front Office reception level positionPrevious experience with cashiering preferably in a five star international hotelLANGUAGE: Ability to work and communicate in a multinational environmentItalian-excellentoralandwrittenskillsEnglish-excellentoralandwrittenskillsAdditional language-beneficialCOMPETENCIES: Include the skills the candidate must have to fill this position:Communication skillsComplaint handling skillsTECHNICAL COMPETENCIES:-Computer literacy adapted to the field of training:-Comprehensive Opera PMS knowledge-Microsoft Excel and Statistical knowledge
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Wearelookingfor:JOBTITLE:NightAuditorDEPARTMENT:FrontOffice
NATIONALITY:EligibleforaworkingpermitinItaly
EDUCATION:HospitalityManagementDegreeorequivalentinanyrelatedfieldsuchasAdministrationorTourismManagement
EXPERIENCE:Tofilltheposition,werequire:2yearsexperienceinaFrontOfficereceptionlevelpositionPreviousexperiencewithcashieringpreferablyinafivestarinternationalhotel
LANGUAGE:AbilitytoworkandcommunicateinamultinationalenvironmentItalian-excellentoralandwrittenskillsEnglish-excellentoralandwrittenskillsAdditionallanguage-beneficial
COMPETENCIES:Includetheskillsthecandidatemusthavetofillthisposition:CommunicationskillsComplainthandlingskills
TECHNICALCOMPETENCIES:-Computerliteracyadaptedtothefieldoftraining:-ComprehensiveOperaCloudknowledge-MicrosoftExcelandStatisticalknowledgeSCOPEResponsibleforconductingallnightlyaudit-relateddutieswhileoperatingthehotelfrontdesksystemsforPBX,reservations,andcheck-in/check-outinaccordancewithKempinskistandardsforquality,cleanliness,guestsatisfaction,andsafetyandsecurity.Theyareresponsibleforthesmoothrunningofthefrontdeskrelateddepartmentsduringthenight.OVERALLOBJECTIVESThejoboftheNightAuditorisexecutedsatisfactorilywhen:1.Securityandcomfortofguestsisensuredatalltimes.2.Revenues,ExpensesandProfitarecloselymonitoredandbudgetedfigures(over)-achieved.3.Dayendclosingisdoneproperly.4.FinancialPoliciesandProceduresaresupportedandfollowed.5.LQA(LeadingQualityAssurance)auditresultsare85%andabove.6.CSS(CustomerSatisfactionSurvey)resultsareratedonanaveragewith"5"andabove.MAINRESPONSIBILITIESI.Processguestregistrations,includingthecomputationandcollectionofpayment.II.Performnightlybalancingofallservicestoensureproperpostingtopropertymanagementsystem.Performnightlybackupofserver.III.Prepareexpresscheckoutfolios.IV.Maintainroomstatusinventory.V.Communicateallpertinentshiftinformationto(NightManager)FrontOfficeManagerandotherdeskstaff.VI.Sendandreceivetelephonecallsandfacsimiles;sortincomingmailandmessages.VII.Maintainknowledgeofkeycompetitors'products.VIII.Ensureeffectivecommunicationandworkingrelationshipwiththeoperationsteamandotherdepartmentsforsuccessandtoensureguestsatisfaction.IX.Ensurepaperworktoguestsandotherdivisionsisprocessedinatimelymanner.X.Processallfinancialtransactions,includingtheverificationandprocessingofcreditcardtransactionsinaccordancewithcompanypoliciesandprocedures.XI.Deliveranyfinancialreportsasrequired.XII.EnsuretimelycompilationFrontOfficereports.XIII.Generate,printanddistributedailyandweeklyreports.XIV.Completeandverifyallauditpaperworkandshiftreports.XV.Provideguestassistancewhilstensuringcompliancewithallfrontofficepolicies,procedures,standardsandsatisfactionofguests'needs.XVI.Participateintrainingprogramsasrequired.XVII.SupportthetraininganddevelopmentinitiativesofHRorotherdepartments.XVIII.Keepabreastofallemergencyprocedures,hotelpromotions,productknowledge,VIParrivals,upcomingeventsandbriefsdirectsubordinatesaccordinglysothatallFrontOfficeteammembersareabletoanswerguestrequestsandquestions.Additionalresponsibilitiesandtaskscanbeaddedatanytimeaccordingtotheneedsofthebusinessandofthehotel.
NATIONALITY: Eligible for a working permit in ItalyEDUCATION: Hospitality Management Degree or equivalent in any related field such as Administration or Tourism ManagementEXPERIENCE: To fill the position, we require:2 years experience in a Front Office reception level positionPrevious experience with cashiering preferably in a five star international hotelLANGUAGE: Ability to work and communicate in a multinational environmentItalian-excellentoralandwrittenskillsEnglish-excellentoralandwrittenskillsAdditional language-beneficialCOMPETENCIES: Include the skills the candidate must have to fill this position:Communication skillsComplaint handling skillsTECHNICAL COMPETENCIES:-Computer literacy adapted to the field of training:-Comprehensive Opera PMS knowledge-Microsoft Excel and Statistical knowledge
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