Customer Service Specialist
pbCompany Descriptionbr/ /bAt MSX, we empower movers and makers to thrive in an ever-changing world by combining industry expertise, innovative technology, and exceptional customer service. /ppbCompany Descriptionbr/ /bAt MSX, we empower movers and makers to thrive in an ever-changing world by combining industry expertise, innovative technology, and exceptional customer service.br/With more than 5,000 experts operating in over 80 countries, MSX supports automotive manufacturers, national sales companies and dealer networks with a wide range of business solutions designed to improve customer satisfaction, operational efficiency and business performance.br/Join a team that values collaboration, innovation and continuous improvement while helping shape the future of mobility.br/bJob Descriptionbr/ /bMSX is looking for a Customer Service Specialist I to join our team.br/The successful candidate will be responsible for delivering an excellent customer experience through telephone and email support, ensuring customer needs are addressed efficiently and professionally.br/Key Responsibilitiesbr/ /pulliHandle inbound and outbound customer contacts via phone and email. /liliResolve customer questions, concerns and complaints. /liliProvide guidance on processes and product-related information. /liliSupport sales-related enquiries and direct requests to the appropriate teams. /liliPerform customer research activities when required.
/liliConduct mystery calls to monitor service quality. /liliCommunicate customer needs and outcomes to internal stakeholders. /liliMaintain accurate records of customer interactions. /liliEnsure compliance with KPIs and SLAs. /liliSupport continuous improvement of customer service processes. /li /ulbQualificationsbr/ /bulliSecondary school diploma. /liliPrevious experience in a Customer Service, Customer Support or Contact Centre environment. /liliExperience handling customer communications via phone and email. /liliGood knowledge of Microsoft 365 applications, including Outlook, Word and Excel. /liliStrong communication and problem-solving skills. /liliHigh attention to detail and customer focus. /liliAbility to manage multiple priorities simultaneously. /li /ulAdditional Informationbr/ulliFluent Italian /liliGood verbal and written English. /li /ulMSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy. #J-18808-Ljbffr
/liliConduct mystery calls to monitor service quality. /liliCommunicate customer needs and outcomes to internal stakeholders. /liliMaintain accurate records of customer interactions. /liliEnsure compliance with KPIs and SLAs. /liliSupport continuous improvement of customer service processes. /li /ulbQualificationsbr/ /bulliSecondary school diploma. /liliPrevious experience in a Customer Service, Customer Support or Contact Centre environment. /liliExperience handling customer communications via phone and email. /liliGood knowledge of Microsoft 365 applications, including Outlook, Word and Excel. /liliStrong communication and problem-solving skills. /liliHigh attention to detail and customer focus. /liliAbility to manage multiple priorities simultaneously. /li /ulAdditional Informationbr/ulliFluent Italian /liliGood verbal and written English. /li /ulMSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy. #J-18808-Ljbffr