Client Care Representative | Clinical Administration | Como & Nedlands
As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, we – through our core business brands Phonak, Unitron, Hansaton, Advanced Bionics and AudioNova – develop, manufacture and distribute solutions that push the limits of technology and redefine the future of our industry.
Love interacting with people and providing 5-star customer service?
We have a great opportunity for a dedicated and hands‑on customer service/admin professional at our hearing clinics in Como and Nedlands, WA.
You will play an important role within our business providing exceptional service to our predominantly older clientele and helping them manage their hearing health in this diverse client facing role.Full training and ongoing support provided.
This is a permanent full‑time position working 5 days per week, Monday to Friday 9:00 am to 5:00 pm on a fixed roster - 2 days in Como and 3 days in Nedlands.
If you're someone who enjoys combining admin with client service, loves building relationships and helping others and is looking to grow with a supportive team, please read on.
At Connect Hearing, we believe better hearing helps people stay connected to the people, moments and experiences that matter most.
With more than 180 clinics across Australia, our teams support thousands of people every day to improve their hearing and quality of life. We combine expert hearing care with a genuine commitment to providing an exceptional client experience.
As part of Sonova, a global leader in innovative hearing care solutions, we’re connected to a worldwide team united by a shared purpose: helping people enjoy the delight of hearing.
If you’re looking for a career where your work can make a real difference, we’d love you to join us.
Welcoming our clients and managing their experience for optimal outcomes
Scheduling and confirming appointments for our clients
Providing administrative support to our Clinicians (Audiologists/Audiometrists)
Efficiently managing the day-to-day operations of our clinics, including opening and closing procedures
Managing the clinic phone line and shared email inbox
Learning and competently using a range of software and applications
Prior experience in face to face customer service and/or administration role
A passion for delivering an amazing client experience
Excellent organisational and time management skills
An interest in learning about features and basic repair/maintenance of hearing aids
Availability and willingness to travel between our Nedlands and Como clinic locations as part of a fixed weekly roster
Competitive remuneration package including base salary plus monthly performance bonuses
Salary packaging options
Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub
Generous employee discounts on Sonova Products for yourself and your family
Online Wellbeing Centre & Employee Assistance Program (EAP)
Access to the LinkedIn Learning Platform
Opportunity to grow and develop in your role and beyond
Being a part of a dynamic and supportive team with a company that is at the forefront of innovation in the hearing industry
We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.
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Love interacting with people and providing 5-star customer service?
We have a great opportunity for a dedicated and hands‑on customer service/admin professional at our hearing clinics in Como and Nedlands, WA.
You will play an important role within our business providing exceptional service to our predominantly older clientele and helping them manage their hearing health in this diverse client facing role.Full training and ongoing support provided.
This is a permanent full‑time position working 5 days per week, Monday to Friday 9:00 am to 5:00 pm on a fixed roster - 2 days in Como and 3 days in Nedlands.
If you're someone who enjoys combining admin with client service, loves building relationships and helping others and is looking to grow with a supportive team, please read on.
At Connect Hearing, we believe better hearing helps people stay connected to the people, moments and experiences that matter most.
With more than 180 clinics across Australia, our teams support thousands of people every day to improve their hearing and quality of life. We combine expert hearing care with a genuine commitment to providing an exceptional client experience.
As part of Sonova, a global leader in innovative hearing care solutions, we’re connected to a worldwide team united by a shared purpose: helping people enjoy the delight of hearing.
If you’re looking for a career where your work can make a real difference, we’d love you to join us.
Welcoming our clients and managing their experience for optimal outcomes
Scheduling and confirming appointments for our clients
Providing administrative support to our Clinicians (Audiologists/Audiometrists)
Efficiently managing the day-to-day operations of our clinics, including opening and closing procedures
Managing the clinic phone line and shared email inbox
Learning and competently using a range of software and applications
Prior experience in face to face customer service and/or administration role
A passion for delivering an amazing client experience
Excellent organisational and time management skills
An interest in learning about features and basic repair/maintenance of hearing aids
Availability and willingness to travel between our Nedlands and Como clinic locations as part of a fixed weekly roster
Competitive remuneration package including base salary plus monthly performance bonuses
Salary packaging options
Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub
Generous employee discounts on Sonova Products for yourself and your family
Online Wellbeing Centre & Employee Assistance Program (EAP)
Access to the LinkedIn Learning Platform
Opportunity to grow and develop in your role and beyond
Being a part of a dynamic and supportive team with a company that is at the forefront of innovation in the hearing industry
We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.
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